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Work experience

Mar 2009Present

IT Help Desk

Campbell Management
  • Answer staff questions in person and via phone on all company supported applications.
  • Determine source of computer problems (hardware, software, user access, etc.).
  • Perform hardware and software installations.
Jun 2007Mar 2009

Retail Sales Manager

Verizon Wireless
  • Assess individuals and team performance and initiate development plans.
  • Analyze staffing needs and provide hiring and promotion decisions and initiate disciplinary.
  • Develop, train, motivate, and coach sales team to produce desired high performance results.
  • Responsible for financial and sales reporting, manage cash and inventory levels.
  • Resolve escalated customer complaints in a timely and empathetic manner.
Oct 2006Jun 2007

Senior Trainer

DuMarkt Concepts
  • Responsible for campaign meetings, businesses trips and new hire orientation.
  • Managed 30 sales representatives.
  • Implemented training course for new recruits — speeding profitability.
  • Interview applicants and trained new hires.
Mar 2000May 2005

Team Leader

U.S. Army
  • Supervises traffic safety activity, riot and crowd control.
  • Coordinates MP activities with civil police organizations.
  • Leads Military Police patrol, small squad and small detachment.