Mar 2009 - Present
IT Help Desk
Answer staff questions in person and via phone on all company supported applications.
Determine source of computer problems (hardware, software, user access, etc.).
Perform hardware and software installations.
Jun 2007 - Mar 2009
Retail Sales Manager
- Assess individuals and team performance and initiate development plans.
- Analyze staffing needs and provide hiring and promotion decisions and initiate disciplinary.
- Develop, train, motivate, and coach sales team to produce desired high performance results.
- Responsible for financial and sales reporting, manage cash and inventory levels.
- Resolve escalated customer complaints in a timely and empathetic manner.
Oct 2006 - Jun 2007
Responsible for campaign meetings, businesses trips and new hire orientation.
Managed 30 sales representatives.
Implemented training course for new recruits — speeding profitability.
Interview applicants and trained new hires.
Mar 2000 - May 2005
Supervises traffic safety activity, riot and crowd control.
Coordinates MP activities with civil police organizations.
Leads Military Police patrol, small squad and small detachment.