Deputy Manager Learning and Development
HDFC LIFE INSURANCE CO
Responsible for managing complete training life cycle at HDFC Life involving Bancasuurance sales team.Also managed trainings with Direct sales team ,Agency sales team , Operations team etc, involving multiple branches. Exceeding the parameters set for result oriented approach, well appreciated at all levels. Diverse training modules and topics are covered including product, process and specific training needs identified with the frontline departments.
Additional responsibilities include training the channel partner organizations and their call center staff for their online sales requirements leading to quantified improvement in performance and appreciation. Assisting the sales and operations team in ‘difficult customer handling’ and demonstrating the ‘practical aspects’ though sample field visits and call handling. This has been well recognized by the Key stakeholders.