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Work History


DataCenter Operational Services Support Engineer

Hewett Packard Enterprise

Customer Premises infrastructure administration

Hardware Premises (HPE,Dell,EMC...)

Software administration (ISV,MICROSOFT NAVISION...)

OS administration (Windows Server ,VMware, Linux...)

Root cause analysis....

Jun 2013Jul 2013


HP StoreOnce
Feb 2013Mar 2013

Technical Consultant Nearline and Storeonce Expert

HP Feb 2011— Technical Consultant Nearline and StoreOnce Expert Successfully resolve Nearline Storage technical issues(hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement(warranty through mission-critical). Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex installations or configurations and make recommendations for resolution. Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service(KMS). Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements(SLA)


Trainee Security anti-Intrusion prevention Experience with Anti-intrusion systems(VSK) QUALIFICATIONS StoreOnce Expert HP Enterprise Class Libraries Expert Windows Server Implementation & Administration WMWARE VSAN Linux Redhat 6 Languages: Arabic: Native English: Fluent French: Fluent Italian: Conversational
Apr 2007Dec 2010

Network Administrator

— Network Administrator My Tasks Directory management Creation of policies for things like acceptable use Backup strategy OS patching/upgrades Software installs/upgrades Monitoring/alert config Moutaa Haddad 1 Performance tuning Security of data-and physical security of the servers themselves End-user training on server use (DBMS Acess, Sql server 2005) platform Visual Basic, Visual Studio Dot Net Project Reference: Software Solution Deployment for customer: references: Unimed, Medis(giants of the pharmaceutical industry) LCAE(Central Laboratory analysis and testing) Ministry of Industry ANCSEP(Drugs Visas)
Jan 2003Mar 2007

Trainer Engineer

Cap Excellency/Cifore
— Trainer Engineer I worked as professional Trainer in: +Network administration +Java Developpement +PHP MySql +Macromedia DreamWeaver Reference: I have assured 30 Training courses of 250 engineers stuff in Internet (protocols) and E-commerce reference Project.(MINISTRY OF TELECOMUNICATIONS Tunis) VSK



BACHELORS information technology

University of Ottawa