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Personal Data

  •  Birth date              : 24/07/1975, El-Mansoura
  • Marital status        : Married, children : (4 year)
  • Address                    :9 Ali Ebn Abi Taleb  , Sami El-Gamal division , Hose Number 9 , second floor
  • Skype                        :  Mustafaenan
  • Native language   :Arabic
  • Level of education:University degree
  • Current job status                            :Operation Manager (In charge of Sales)
  • International work experience      :Yes

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Aims

 I'm interested in working in tourism field in tour operator or hotel. I have over 15 yeas experience working in hotels different departments inside front office , in travel agency as reservation , sales consultant and contracting manager

Work History

Aug 2016Till Now

Operation Manager (In Charge Of Sales) 

Green Leaves Hotel
  • Implement new strategy to increase revenue and average room rate 
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Follow up with guest regarding to the complains & solve it
  • Follow up with hotel web site and update it with new upgrade in service
  • Follow the front office daily operation
  • Make reports with reservation chart , revenue , occupancy & all operation report
  • Check rooms condition
  • Follow with F&B operation 
  • Try to increase occupancy and take fast action and issue SPO  in case its needed to avoid low occupancy
  • Prepare all the marketing data and send it to all tour operator
  • Arrange and manage big events such as conferences & big celebration
  • In charge All reception operation
  • Choosing reception staff, bellman & concierge
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Give training to the front office staff
  • Make the schedule of the whole front office staff
  • Follow the front office daily operation Handle the guest complains in case reception will not be able too
  • Check rooms condition
Aug 2015Mar 2016

Sales Manager

Montillon Grand Horizon Beach Resort

Sales Manager

  • Signing Contract with Tour Operator
  • Implement new strategy to increase revenue and average room rate 
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Follow up with guest regarding to the complains & solve it
  • Follow up with hotel web site and update it with new upgrade in service
  • Follow the front office daily operation
  • Make reports with reservation chart , revenue , occupancy & all operation report
  • Check rooms condition
  • Follow with F&B operation 
  • Try to increase occupancy and take fast action and issue SPO  in case its needed to avoid low occupancy
  • Prepare all the marketing data and send it to all tour operator
  • Arrange and manage big events such as conferences & big celebrations
Dec 2013Jun 2015

Acting operation manager 

Meresuu Hotel

 Job description

  • In charge All reception operation
  • Choosing reception staff, bellman & concierge
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Give training to the front office staff
  • Make the schedule of the whole front office staff
  • Follow the front office daily operation
  • Handle the guest complains in case reception will not be able too
  • Check rooms condition
  • Folllow with F&B operation 
  • involoved in kitchen operation 
  • follow operation of the bar & main resturant during operation 
  • Arrange and manage big events such as conferences & big celebrations
Nov 2011Nov 2012

Contracting Manager

Sun International Sharm El-Shiekh(Egypt)

  Job description:

  •  Signing cooperation contracts with hotels for definite markets
  • Making profit for the company by getting special offer rates for outside partners
  • Meeting with outbound partners, solving important issues due to the increasing volume of the customers
  • Making different market analysis and price comparison through different periods
  • Making statistic of the customer demands
  • Communication with hotel management, discuss of the upcoming season and rates
  • Establishing new connection with new partners in order to enlarge field of business and customers number
  • Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
  • Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
  • Accommodation for the fam trip Attend the exhibition which held outside Egypt
  • Prepare the list of the Director of Sales which company will invite to travel in road show

Main accomplishments:

  • Making a lot of profit for the company
  • Make a very good personal & work relation with all the hotels
  • Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
  • Get the best rate offers to be very competitive with other tour operator
  • Close a lot of good deals for the company with hotels
  • Get 2 different files and they began to send guest to our company
Mar 2010Aug 2011

Acting Contracting Manager

TEZ Tour Sharm El-Shiekh(Egypt)

 Job description:

  • Signing cooperation contracts with hotels for definite markets
  • Making profit for the company by getting special offer rates for outside partners
  • Meeting with outbound partners, solving important issues due to the increasing volume of the customers
  • Making different market analysis and price comparison through different periods
  • Making statistic of the customer demands
  • Communication with hotel management, discuss of the upcoming season and rates
  • Establishing new connection with new partners in order to enlarge field of business and customers number
  • Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
  • Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
  • Accommodation for the fam trip Attend the exhibition which held outside Egypt
  • Prepare the list of the Director of Sales which company will invite to travel in road show

Main accomplishments:

  • Making a lot of profit for the company Make a very good personal & work relation with all the hotels
  • Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
  • Get the best rat offers to be very competitive with other tour operator
Aug 2008Feb 2010

Assistant Contracting Manager

TEZ Tour Sharm El-Shiekh (Egypt)

 Job description:

  • Signing cooperation contracts with hotels for definite markets
  • Making profit for the company by getting special offer rates for outside partners
  • Meeting with outbound partners, solving important issues due to the increasing volume of the customers
  • Making different market analysis and price comparison through different periods
  • Making statistic of the customer demands
  • Communication with hotel management, discuss of the upcoming season and rates
  • Establishing new connection with new partners in order to enlarge field of business and customers number
  • Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
  • Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain

Main accomplishments:

  • Making a lot of profit for the company Organize TEZ tour 15 birthday in Sharm by getting 750 rooms complimentary, 15 suites, 15 villas Make a very good personal & work relation with all the hotels
  • Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
  • Get the best rat offers to be very competitive with other tour operator
  • Close a lot of good deals for the company with hotels
Feb 2007Aug 2008

Acting Front Office Manager

Amarante Garden Palms hotelSharm El- Shiekh(Egypt)

 Job description:

  • In charge All reception operation
  • Choosing reception staff, bellman & concierge
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Give training to the front office staff
  • Make the schedule of the whole front office staff
  • Follow the front office daily operation Handle the guest complains in case reception will not be able too
  • Check rooms condition
Jun 2006Jan 2007

Reservation Manager

Iberotel Fanara & Residence Hotel Sharm El-Shiekh (Egypt)

 Job description:

  • Make a proper filing system which is available & accurate Mention daily reservation operation
  • Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival Control the hotel chart
  • Avoid overbooking & turn away situation
  • Increase the revenue of the hotel Prepare daily, weekly & monthly reports
  • Filling all reservation forecast by end of the month
  • Full communication with all tour operator
  • Communicate with accounting to recheck hotel rates after put it to the system

Main accomplishments:

  • I make the heights revenue since the opening in the hotel in August 2006
  • I avoid completely the hotel overbooking & turn away
  • I make a very strong and tide system in the reservation department accurate about feeding data to the system and rates 
  • Communication with sales department for hotel benefit strong of making reservation reports familiar with system
May 2005Jan 2006

Assistant Front Office Manager

Lamaya & Samaya Marsa Alam (Egypt)

 Job description:

  • In charge All reception operation Choosing reception staff, bellman & concierge
  • Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
  • Communicate with accounting about the city ledger of each tour operator and the cash list companies
  • Give training to the front office staff
  • Make the schedule of the whole front office staff Follow the front office daily operation
  • Handle the guest complains in case reception will not be able too Check rooms condition
Apr 2004May 2005

Assistant Reservation Manager

Sol Y Mar Solaya Resort Marsa Alam (Egypt)

  Job description:

  • Make a proper filing system which is available & accurate Mention daily reservation operation
  • Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival
  • Control the hotel chart Avoid overbooking & turn away situation Increase the revenue of the hotel Prepare daily, weekly & monthly reports
  • Filling all reservation forecast by end of the month Full communication with all tour operator
  • Communicate with accounting to recheck hotel rates after put it to the system

Main accomplishments:

  • Improve my Italian language as it was an Italian club hotel
  • Become more experienced with reservation and it's process
  • Give support from time to time to reception when I'm able
  • Become more familiar with feeding the system with contracts and data professional regarding to reservation & revenue reports
Jul 2002Apr 2004

Senior Reception

Akassia Swiss Resort Marsa Alam (Egypt)

 Job description:

  • In charge of reception operation
  • Make the staff schedule for reception, bellman & concierge
  • C/in-out
  • Guest satisfaction & handling complains
  • Guest accommodation problems
  • Communication with tour operator to got arrival & departure times
  • Check room conditions
  • Prepare the weekly program for the whole hotel with animation and distributed it in the proper places

Main accomplishments:

  • Improve my leadership skills
  • Train the trainer and choose better staff
  • Increase my Italian language knowledge as it was an Italian club
  • Get knew to opera system as it was first time to work with this system
Jun 2000May 2002

Reservation Supervisor

Iberotel Club Makadi Hurghada (Egypt)

 Job description:

  • Following with reservation process
  •  Communicating with travel agency in order to organize the way of work
  •  Prepare reservation daily, weekly & monthly reports in order to evaluate the situation and have clear idea about future action
  •  Handling with cash basis company to get the money on time before arrival
  •  Inform reception and hotel different departments about orientation fam trips with it's details
  •  Manage with reception in order to have smooth C/in for all the guests
  •  Make my filling system in order to keep all the date save and available
  •  Try to increase the revenue of the hotel by all the possible way Avoid overbooking & turn away situation

Main accomplishments:

  • I got a very good experience as it was international hotels work with different nationalities
  • After sometime of being work in reception I got chance to have reservation training After I got training I was replacing reservation during his vacation After he left the hotel I got the chance go work in reservation department
Sep 1999May 2000

Shift Leader

Iberotel Lido Sharm El-Shiekh  (Egypt)

Job description:

  •  Following up with reception work C/in-out
  •  Checking reservation Follow the hotel room rate & change it if it's not right
  • VIP guest
  •  Orientation of tour operator
  •  Guest satisfaction
  •  Handling guest complains

Main accomplishments:

  • Got more experience in front office department
  • Got introduction of hotels rate & reservation
  • More information with tour operator as I was involved with them
  • More knowledge how to treat guest
  • More confidence rebating to the increase of my experience
Apr 1999Aug 1999

Front Office Receptionist 

Flamenco Beach Resort El-Qusier (Egypt)

Job description:

  •  Making Check in/out  
  •  Handling guest accommodation
  •  Guest move 
  •  Solving guest problems
  • Answer and forward phone calls
  •  Courting guest to their rooms
  •  Following up with guest complains
  •  Closing guest bills during C/out

Main accomplishment:

  • I got a very good experience about hotels & also front office department as I had a good training
  • I worked manually as in the beginning there was no system It was opening hotels so I had the chance to give help in all hotels department and check very small details in each room as we used to make inspection
  • During my work in Flamenco Beach Resort , I was lucky as had been chosen by the foreign management (Golden Tulip) to work as their translator in the office of the pre- opening , so I had the chance to work with hotel's G.M , rooms division manager , F.B manager & executive chef in one office so it's was really great experience

Education

May 1994Jun 1998

Bachelor of Arts 

 El- Mansoura University

El - Mansoura university

Egypt

Bachelor

Major:  1994 - 1998, Special Pedagogy

Minor:  Art History

Additional information:  El Mansoura university (Egypt) - bachelor - specialty, Faculty of arts. English department

Skills

Accuracy & adopting
Fast adopting to new challenge, fast learning new system and duties , Love to have new challenges
Team work
Easily find common language with colleagues , love to work in a team and got a rule , give the maximum support to the team and ready to help as much as I could
Creativity
I have been always motivated by desire to do good job whatever position I'm in , for both my personal satisfaction and my company
Handling complains 
Very good listner , solve in case I could ,  ability to solve what could be hard situation
Costumer service
I pride myself on my customer service skills 
Train the trainer
Have huge working experience in tourism field in Egypt , and I always love to share my experience and knowledge to my team in session 
communications
important between other department inside the same property & also the other organization you deal with
Statistic
Prices & occupancy are important to see your place between compatitors
price
working in both hotels & tour operator give me the chance to understand prices and its calculation

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Foreign language skills :

  • English

Interaction:    perfect  Production: perfect  Reading: perfect  Listening: perfect  Writing: perfect

  • Arabic

Interaction: perfect Production: perfect Reading: perfect   Listening: perfect    Writing: perfect

  • German

Interaction: good   Production: good   Reading: good   Listening: good   Writing: good

  • Russian

Interaction: very good  Production: very good  Reading: very good  Listening: very good  Writing: very good

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Additional training: 

  • Iberotel hotels & resorts (Egypt)

Topic:  Management , in year 2006, 14 days

Additional information:Working in front office department as assistant front office manager , handling reception duties, check in/out, handling guest complains, making reservation, VIP guest, orientation

  • Jaz hotels &resorts (Egypt)

Topic:Reservation process, in year 2005, 14 days

Additional information: Reservation process with all its types & how to avoid reservation problem , accurate reservation, handling reservation, filling reservation and all reservation reports 

  • EMS (Egypt)

Topic:EMS Awareness Training Curse, in year 2004, 7 days

Additional information:Introduction with Environmental Management System. Finding solutions of handling pollutions according to the organization policy.

  • Iberotel hotels & resorts (Egypt)

Topic: shift leader, in year 2000, 14 days

Additional information:Grainy curse to be a shift leader with all it's duties and to manage responsibilities

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Computer Skills: 

  • Medium level

Windows Vista, Windows XP

  • Specialist level

Apple Safari, Fidelio, Google Chrome, Internet Explorer, Mozilla Firefox, MS Outlook, MS Outlook Express, Opera, Thunderbird

  • Expert level

MS Excel, MS PowerPoint, MS Word, MS Works

  • Additional info about computer skills

In addition I have the inspects to the following system

  • Hogatex 
  • ERB

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Personal qualities: 

  • Fast adopting to new challenge
  • Easily find common language with colleagues
  • Hard working , put company interests above my own
  • Loyal, self motivated and self confident
  • I work as much as necessary to get job done
  • I have been always motivated by desire to do good job whatever position I'm in , for both my personal satisfaction and my company

Strengths:

  • When I work in project I don't want to meet deadlines, rather I prefer to complete it well a head of schedule
  • I pride myself on my customer service skills and my ability to solve what could be hard situation

Weaknesses:

  • I like to make sure that my work is perfect, so I spend much time checking it
  • Stress is important to me , with it I do the best work. Good stress to stay motivated and productive

References

- Mr. Ahmed Talaat Branch Manager ALS Tours Sharm El-Shiekh

Mobile Number: +2 01111199998 E-mail : A.talaat@als-tour.ru

- Mr. Mohamed Wafa General Manager Jaz Crystal Resort Mersa Matruh

Mobile Number: +2 01223144330 E-mail : mohamed.wafa@jazcrystal.com

- Mr. Ayman El Mohammadi General Manager Iberotel IL Mercato Sharm 

Mobile Number: +2 01003473111 E-mail : Ayman.elmohammadi@iberotelilmercato.com

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Interests and hobbies:

  • Football
  • Reading
  • Traveling
  • Cooking
  • Hanging out with friends