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Work experience

Oct 2014Present

Glass Inspector

EGP Engineered Glass Products

FINAL GLASS INSPECTOR, Chicago, Ilinois. Inspect, cut, pack and edge glass products

Jan 2006Aug 2014

IT Service Supervisor

ALGERIE TELECOM SPA., Bejaia

CUSTOMERS' SERVICE SUPERVISOR Algeria

  •  Assess customers' needs and make recommendations for repairs or purchases.
  • Manage daily tasks and ensure completion of reports and accurate budget.
  • Perform computer repairs and configuration of internet equipment's(modems XDSL, wireless routers, CDMA phones).
  • Resolve customers' claiming and employees issues.
  • Train new employees on processes and procedures of store.
  • Assist with oversight of department in manager's absence.
Dec 2002Jan 2006

IT LAB Technician

Abderrahmane Mira University
  •  Manage and complete work orders across entire University Computers Labs
  •  Provide support and assistance to teachers and staff across the district.
  • Manage users' accounts within Active Directory and shared folder permissions for 150 user.
  • Manage network printers using Windows Server 2003, and map to end-users Windows XP, Windows Vista Provide end-user support in Windows XP, Windows Vista, Microsoft Office, Adobe Reader, and Delphi 10.
  • Help manage networks, printers, projectors, and interactive learning devices.

Education

Abderrahmane Mira University
20072012

National School of Postal and Telecommunication