Mourad Benmammar

  • Chicago IL

IT Support Technician

Work History

Work History
Oct 2014 - Present

Glass Inspector

EGP Engineered Glass Products

FINAL GLASS INSPECTOR, Chicago, Ilinois. Inspect, cut, pack and edge glass products

Jan 2006 - Aug 2014

IT Service Supervisor

ALGERIE TELECOM SPA., Bejaia

CUSTOMERS' SERVICE SUPERVISOR Algeria

  •  Assess customers' needs and make recommendations for repairs or purchases.
  • Manage daily tasks and ensure completion of reports and accurate budget.
  • Perform computer repairs and configuration of internet equipment's(modems XDSL, wireless routers, CDMA phones).
  • Resolve customers' claiming and employees issues.
  • Train new employees on processes and procedures of store.
  • Assist with oversight of department in manager's absence.
Dec 2002 - Jan 2006

IT LAB Technician

Abderrahmane Mira University
  •  Manage and complete work orders across entire University Computers Labs
  •  Provide support and assistance to teachers and staff across the district.
  • Manage users' accounts within Active Directory and shared folder permissions for 150 user.
  • Manage network printers using Windows Server 2003, and map to end-users Windows XP, Windows Vista Provide end-user support in Windows XP, Windows Vista, Microsoft Office, Adobe Reader, and Delphi 10.
  • Help manage networks, printers, projectors, and interactive learning devices.

Education

Education

Abderrahmane Mira University
2007 - 2012

National School of Postal and Telecommunication