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Summary

Business graduate with a Bachelor in Business administration, majoring in Finance and Marketing. I have a strong background in IT and software testing and 2+ years of professional experience in business administration and service management. Outgoing and detail-oriented, proficient at building and maintaining professional relationships, always looking for new challenges in every job i am assigned for.

Work experience

05-201707-2017

Care specialist

Vistaprint
  • Answering all customer inquiries in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
  • Participating in cross-functional communications and meetings to support the team/domain/center
12-201603-2017

Office Manager

InfoFort
  • using a range of office software, including email, spreadsheets and databases managing filing systems and attending conferences
  • developing and implementing new administrative systems, such as record management recording office expenditure and managing the budget
  • organizing the office layout and maintaining supplies of stationery and equipment maintaining the condition of the office and arranging for necessary repairs.
  • Overseeing the recruitment of new staff
  • Ensuring adequate staff levels to cover for absences and peaks in workload
  • Writing reports for senior management and delivering presentations responding to supplier’s inquiries and requests
  • Translating different content from (French/English) or (English/French) to my executives
07-201609-2016

Software Quality Analyst

Linedata
  •  Design, develop, and implement automated testing systems, and evaluate output.
  • Communicate feature interaction problems and identify coding problems across the system.
  • Write, implement, and document test cases to identify bugs and rewrite requirements.
  • Conduct exploratory testing to evaluate robustness and functionality of products.

Education

20182020

M.A in Business Consultancy International

University of Applied Sciences Wiener Neustadt, Austria

Major in Finance & Treasury management

20102015

B.Sc in Business Administration

TUNIS BUSINESS SCHOOL, Université de Tunis

Major in Finance
Minor in Marketing

CERTIFICATIONS AND AWARDS

  • Vistaprint Customer Care specialist                                                                                                                                                                    2017-08

  • National Startup Competition                                                                                                                                                                              2014-03
    National price and certificate of participation for our Start-up Idea “SPIRULINA”

  • EFE-CEMAT & MEPI Alumni                                                                                                                                                                                     2013-06
    Grant writing and Citizenship