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Work History

March 2016Present

Cashier

LC Waikiki

Attending to new shop-openings "Lc Waikiki" in Dokki and responsible of shop organizing and support by New openings and renovation.
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the look out for shoplifters and fraudulent
credit cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.

Giza, Dokki

Feb 2016Feb 2016

Sales Assistant

LC Waikiki

• Active role in sales with excellent customer satisfaction

• Visual merchandising in line with corporate requirements

• Hanging, folding, alarming the merchandise in line with corporate requirements

• Changing the price tags when required

Giza, Mohandeseen

Sep 2015 Nov 2015

Agent

Teleperformance

Customer service representative

  • Listen and respond to customers’ needs and concerns
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help

Sep 2015Sep 2015

Temp

H&M

• Active role in sales with excellent customer satisfaction

• Visual merchandising in line with corporate requirements

• Hanging, folding, alarming the merchandise in line with corporate requirements

• Changing the price tags when required

Jul 2015Aug 2015

Summer Internship Trainee

QNB

Certificate of Completion Summer Internships Program.

Job responsibility Include : Customer service, loans and credit, Clearing Division.

Jun 2015Jul 2015

Summer Internship Trainee

National Bank of Abu Dhabi

Certificate of Completion Summer Internships Program.

Job responsibility Include : Customer service, Clearing Division, letters of guarantee,

Commercial paper section.

Feb 2015May 2015

Agent

Teleperformance

Customer service representative

  • Listen and respond to customers’ needs and concerns
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help
Jul 2014Aug 2014

Summer Internship Trainee

ALEX BANK

Certificate of Completion Summer Internships Program.

Job responsibility Include : Customer service, loans and credit, Treasury Department,

Clearing Division.

Jun 2014Jul 2014

Summer Internship Trainee

Elsewedy Electric T&D

Certificate of Completion Summer Internships Program.

Education

Skills

Store Operations
Fashion
Inventory Management
Training
Apparel
Loss Prevention
Teamwork
Retail Sales
Retail
Sales skills
Marketing skills
Leadership
Communication Skills
Public Speaking
Customer service

profile

  • Date of birth : 14-2-1995

  • Gender : Male

  • Marital status : Single

  • Nationality : Egyptian

Language

  • ENGLISH : Good Command of written and spoken English Language.
  • ARABIC : Native or bilingual proficiency.

objective

To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent, Willingness and eagerness to learn and develop own self.

Summary

Manages, develops, and implements marketing activities to maximize sales of an assigned brand.
Analyzes brand performance, brand competitiveness, and product trends in the marketplace and develops strategies for assigned brand based on research and analysis.
Works with sales teams to identify and implement appropriate sales strategies.

Competences

    • Ability to work under deadline pressure and extra hours if needed on assignments.  
    • Constantly adapting and developing of new situations.
    • Comfortable working in fast paced,  high pressure environment,  with high incidence of unscheduled requests.
    • Ability to work independently and follow up persistently with both internal colleagues and external counterparts.
    • Ability to multi-task with ease.
    • Ability to work long,  flexible hours and travel if needed.

              Interests

              fulfill the activities in my area of duty and responsibility in the store under my responsibility in line with the company’s main values and policies as well as the regulations, procedures and memorandums issued by the top management of the company.

               

              Organization

              Enactus :

              I am a student at October six university I joined at a student activity called " ENACTUS " , I’m a member at marketing & finance & Public Relations

              Volunteer in the Finance department :

              Day-to-day financial matters (reimbursements, deposits, tracking, etc.)
              • Maintain financial records- create monthly balance sheets
              • Develop project budgets and operational budget proactively
              • Improve tracking and financial tracking systems for club financials
              • Improve current reimbursement process
              • Communicate with Haskayne Financial department
              • Identify areas to be sponsored and communicate with Director of Sponsorship

              Volunteer in the marketing & public relations :

              marketing :
              • Develop Integrated Marketing Campaign for Enactus Calgary.
              • Delegate and oversee the execution of marketing campaign to ensure that it aligns with
                 Enactus Calgary brand standards.
              • Develop a strategy for marketing around campus and the community to increase public
                awareness of Enactus Calgary.

              public relations:
              • Work with project directors to gather project information and prepare blog posts,
                 newsfeed updates or communication articles for the website.
              • Collect testimonials from project participants throughout the year. These testimonials
                 will be used in competitions.
              • Write scripts for 2-3 projects for Regional and National competition.
              • Coordinate the completion of scripts with Director Competitions .

              Certifications

              Elsewedy Electric T&D - ALEX BANK - National Bank of Abu Dhabi - National Bank of Qatar - Certifications of Completion

              Summer Internships Program.