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Shannon Mossner

customer service

Summary

I am professional appointment setter who provides results .

Work History

9/01/201505/01/2016

Freelancer appointment setting 

People Per Hour

I provided a service on different projects do varioues jobs in lead generation and appt setting

01/01/201401/01/2016

Freelancer

Upwork

I provide several services in the lead generation and appointment setting 

01/02/201008/12/2014

Lead Supervisor

Stealth Solar

I was in charge of training new reps in customer service and sales. I also handled all of the companys rehash accounts.

12/22/200007/14/2009

Night Crew Supervisor

Safeway

Managed Night Crew .Ordered the store and checked in and out vendors .And I maintained a crew .

Education

GED

PENNFOSTER 

GENERAL STUDIES

Certifications

00012002

CUSTOMER SERVICE CERTIFIED

NEXUSOP

PASSED AND RECIEVED CERTIFICATION

Skills

10
Time management, excellent in customer service, excels at Appointment setting Lead generation,Able to deligate responcibilitys accordingly,

Able to perform any tasks in a phone room setting I am a team leader and team player .Also able to handle high stress unhappy customers in a delicate way that both parties are satisfied with the outcome and still following all of  company guidelines and procedures.I am affective in setting appointments and with getting information from gatekeepers and making solid appointments that dont cancel. Even with my hard sales intity I am still great when handling delicate situtations  and  I'm empathetic to a customers  needs and feelings .Im great balance of both . I have impecable customer service skillsI.I'm a fast learner and I excel at every job I have ever worked at because I give 100 percent all the time. I believe I would be a great asset to your company .I hope you will feel the same .

 

10
customer service and sales

multitasking ,stressfull fast pace I can see myself through  any problem,basic computer skills, customer service excellence,sales,appointment setter ,lead generation ,web research ,list building ,insurance salesas ,B2B sales , recruiting Etc.