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  • Self motivated Customer services professional with extensive experience of 7 years. Strong skills, personal and online customer service.  strong understanding of the property management system , solid base of knowledge  of the HHonors programme ,a key player in achieving  Satisfaction & Loyalty Tracking Service score of 85.2% , 5th position in Europe and MEA, TripAdvisor Center of Excellence Award,  - TripAdvisor Travelers’ Choice Award – Top 25 Luxury Hotels in Egypt, 2012 - 1st Position on Hotel Balance Scorecard in MEA. assisted and managed to achieve Connie award two times for Hilton Sharm Dreams and Hilton Marsa Alam . An Active user on H360 website in addition to participating with fellow team members in community celebrations  such as world environmental day , Earth hour and the global week of service .

Core competencies 

 Analytical Thinking   -  Client Service  -   Computer Competency - Result focus -Leadership -Collaboration-Initiative  

Conflict Resolution  -  Creative Thinking  -  Decision Making - Judgement -Living the value- Flexibility  and Adaptability

Empower Others   -  Excellent communication - Risk Management & Assessment-customer focus-Personal Credibility

Resilient and accountable - Evaluation  

Work History

Aug 2015Present

Night Manager , Replacing FO Manager

Hilton Marsa Alam Nubian resort 

KM 97 Qusir Marsa Alam Rd Abo Dabab, Marsa Alam, 84721, Egypt

Five Stars hotel, Capacity of 395 rooms


Apr 2014Aug 2015

Duty Manager

Sonesta Beach and Casino resort 

Naama Bay, South Sinai, Sharm El Sheikh, Egypt                                                                                       

Five star hotel, Capacity of 705 rooms & 25 suites


Mar 2013Apr 2014

Shift Leader-acting night manager 

Hilton Sharm Dreams Resort 

210 Naama Bay South Sinai, Sharm EL Sheikh, Egypt

Five star hotel, Capacity of 394 rooms & suites & 101 villas


Sep 2011Mar 2013

Front Office Receptionist

Hilton Marsa Alam Nubian resort 

Five Stars hotel, Capacity of 395 rooms


May 2010Sep 2011

Front Desk Agent

Novotel Beach & Palm  sharm El shiekh 

 Naama Bay 32 Sharm El Sheikh, Egypt


Dec 2008May 2010

Customer Service

Fedex-express shipping service Dahab



Jun 2012Jul 2012

American Hotel & Lodging Educational Institute

Diploma, Front Office Skills Development ·   

Diploma, Houskeeping Skills Development


Education of socail work 

University of Alazhr  

Personal training 

  • Active Listening.
  • Guest Courtesy.
  • Guest satisfaction.
  • How to exceed guest expectations.
  • At your request.
  • First Aid and CPR.
  • Fire Evacuation and fire extinguishers
  • Front Office Service standards.
  • Leader ship and departmental management.
  • Train the trainer.
  • Make it right –team leaders and manager.
  • Hilton contingency emergency procedures. (accident, death, elevator, thefts, vicious crimes, bombs, fire, etc)


  • Arabic: Native
  • English: IELTS (International English Language Testing System) certificate with overall score 7.5
  • Russian: conversational
  • Polish: Beginner

IT Forte

Opera Ver.05 Hotels & Resorts operating System World Wide.”

ONQ Hilton worldwide    /  Fidelio suite 8  /

Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.