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Summary

  • Self motivated Customer services professional with extensive experience of 7 years. Strong skills, personal and online customer service.  strong understanding of the property management system , solid base of knowledge  of the HHonors programme ,a key player in achieving  Satisfaction & Loyalty Tracking Service score of 85.2% , 5th position in Europe and MEA, TripAdvisor Center of Excellence Award,  - TripAdvisor Travelers’ Choice Award – Top 25 Luxury Hotels in Egypt, 2012 - 1st Position on Hotel Balance Scorecard in MEA. assisted and managed to achieve Connie award two times for Hilton Sharm Dreams and Hilton Marsa Alam . An Active user on H360 website in addition to participating with fellow team members in community celebrations  such as world environmental day , Earth hour and the global week of service .

Core competencies 

 Analytical Thinking   -  Client Service  -   Computer Competency - Result focus -Leadership -Collaboration-Initiative  

Conflict Resolution  -  Creative Thinking  -  Decision Making - Judgement -Living the value- Flexibility  and Adaptability

Empower Others   -  Excellent communication - Risk Management & Assessment-customer focus-Personal Credibility

Resilient and accountable - Evaluation  

Work History

Aug 2015Present

Night Manager , Replacing FO Manager

Hilton Marsa Alam Nubian resort 

KM 97 Qusir Marsa Alam Rd Abo Dabab, Marsa Alam, 84721, Egypt

Five Stars hotel, Capacity of 395 rooms

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Apr 2014Aug 2015

Duty Manager

Sonesta Beach and Casino resort 

Naama Bay, South Sinai, Sharm El Sheikh, Egypt                                                                                       

Five star hotel, Capacity of 705 rooms & 25 suites

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Mar 2013Apr 2014

Shift Leader-acting night manager 

Hilton Sharm Dreams Resort 

210 Naama Bay South Sinai, Sharm EL Sheikh, Egypt

Five star hotel, Capacity of 394 rooms & suites & 101 villas

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Sep 2011Mar 2013

Front Office Receptionist

Hilton Marsa Alam Nubian resort 

Five Stars hotel, Capacity of 395 rooms

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May 2010Sep 2011

Front Desk Agent

Novotel Beach & Palm  sharm El shiekh 

 Naama Bay 32 Sharm El Sheikh, Egypt

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Dec 2008May 2010

Customer Service

Fedex-express shipping service Dahab

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Education

Jun 2012Jul 2012

American Hotel & Lodging Educational Institute

Diploma, Front Office Skills Development ·   

Diploma, Houskeeping Skills Development

20032008

Education of socail work 

University of Alazhr  

Personal training 


  • Active Listening.
  • Guest Courtesy.
  • Guest satisfaction.
  • How to exceed guest expectations.
  • At your request.
  • First Aid and CPR.
  • Fire Evacuation and fire extinguishers
  • Front Office Service standards.
  • Leader ship and departmental management.
  • Train the trainer.
  • Make it right –team leaders and manager.
  • Hilton contingency emergency procedures. (accident, death, elevator, thefts, vicious crimes, bombs, fire, etc)

Language 

  • Arabic: Native
  • English: IELTS (International English Language Testing System) certificate with overall score 7.5
  • Russian: conversational
  • Polish: Beginner

IT Forte

Opera Ver.05 Hotels & Resorts operating System World Wide.”

ONQ Hilton worldwide    /  Fidelio suite 8  /

Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.