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Mosheer Daas

Senior Customer Support Engineer

Work experience

Apr 2009Present

Senior Customer Network Support Engineer

Ericsson

CNS for Ericsson local customers in Palestine, and Customer Unit NME

Certified, Senior

Jul 2014Present

Change Manager

Ericsson

Certified, Yellow Belt, Six SIgma

Jan 2004Apr 2004

Support Engineer

HP

Technical Support for HP product in Palestine

Education

Jan 2016Present

MSc, Electrical Engineering

Birzeit University

MSc Scholar in Electrical Engineering - Telecomunications,

Part of JOINT MASTER in Electrical Engineering with EU, JMEE

Sep 20042009

BSc, Electrical Engineering

Najah University

Bachelor in Electrical Engineering, Telecommunications

GPA 90.8 %, Top 2%

Honors School Member

IEEE Students Section Founder and Ex-Head


Sep 2003Jun 2004

Tawjihi

High School

Grade 96.6%

Certifications

Dec 2014Present

Senior CNS

Ericsson, RMEA

Senior level as Customer Network Support Engineer

Jul 2014Present

Six Sigma Yellow Belt

Ericsson, RMEA

Certified as Change Manager with SSYB 

CORE SKILLS

Decision Making     Critical Thinking     Customer insight 

Interpersonal Communications    Consultative skills   Leadership    

Result oriented   Accountable and committed   Passionate to win   

Process Improvement             Change Management   

Technical Analysis     Research & Analysis   Project Management     

  Excellent English " TOEFL"          Arabic


Technical Competences

Customer Support     Solution Analysis     Solution Integration

GSM   WCDMA   LTE  

GRAN   WRAN   MSS   AXE   CPP   APIO    

Radio    IP Networks   Signalling & Protocols  

Windows    Linux     Microsoft office      

C++     MATLAB     PLEX