• Tampa FL

Moises Vega

Result & People-oriented with outstanding communication skills

Summary

Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program use.


Work History

Work History

May 2015 - Present
Computer Generated Solutions (CGS)

Responsibilities include but are not limited to: 

  • Developing and modifying the training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reporting individuals' progress and identifying additional training needs.
  • Supervising training class with up to 25 employees. 

Quality Assurance Analyst  May 2014 to May 2015

  • Work with management on employee coaching, training and development to enhance or correct the behaviors that lead to excellent customer service.
  • Assist with development of the call center training and QA process.
  • Work on a variety of assigned special projects.
  • Perform observations to improve quality of floor performance.

Order Support Specialist  July 2013 to May 2014

  • Interacted with customers about products, promotions, account information and orders on a daily basis.
  • Assisted as Service Matter Expert from time to time where I help my fellow colleagues with any questions they have about our promotions or procedures while they’re on their calls. 
  • Resolved customer escalations and mastered deescalation. 
  • Logged in memos on a daily basis.

Sales Customer Service 

Feb 2012 - Aug 2013
  Thompson Cigar Co. 
  •  Answered inbound calls providing service and product information
  • Provided callers with information on internet packages and promotions
  • Resolved customers’ technical issues over the phone
  • Generated tickets for problems that cannot be resolved over the phone
  • Made sales calls for soliciting business from new customers
  • Up-sold services to existing customers
  • Maintained call logs

Education

Education

High School Diploma

2003 - 2007
Braulio Alonso High School