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Skills

Microsoft Word
Microsoft word, project, excel and powerpoint  
Sage 50
Sage 50 Accounting Software.

Objective

To obtain a position as a Guest Service Coordinator.

Interest

Volunteer.  Customer Service representative at Orlando V.A. Hospital.  

Work experience

Nov 1997Present

Conductor

Amtrak

Conduct Customer needs assessments

Supervise a team of 25 employees.

Assign job descriptions and customer service initiatives.

Manage, document and resolve complaints, illnesses,and mechanical deficiencies.

Oct 1989Oct 1997

Marine Guard

U.S. Marine Corps

Protected and maintained Naval, and Marine Corps installations.

Organized team offensive manuevers.

Analyzed critical incidents and implemented problem solving strategies.

Promoted customer satisfaction.

Education

Jan 2013Dec 2013

Human Resource Management

Seminole State College

Certificate.  Human Resource Management.  G.P.A.  2.5

Jan 1992Dec 1996

Paralegal Studies

Hampton University

B.S.  Paralegal Studies.  G.P.A.  3.0

References

Opal Bailey

A service professional, at its best.

George Legler

Professional par excellence!

Cecil Watkins

Lott is simply awesome

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