To obtain a position as a Guest Service Coordinator.
Volunteer. Customer Service representative at Orlando V.A. Hospital.
Conduct Customer needs assessments
Supervise a team of 25 employees.
Assign job descriptions and customer service initiatives.
Manage, document and resolve complaints, illnesses,and mechanical deficiencies.
Protected and maintained Naval, and Marine Corps installations.
Organized team offensive manuevers.
Analyzed critical incidents and implemented problem solving strategies.
Promoted customer satisfaction.
Certificate. Human Resource Management. G.P.A. 2.5
B.S. Paralegal Studies. G.P.A. 3.0
A service professional, at its best.
Professional par excellence!
Lott is simply awesome