- Enhancing the Change Management IT process.
- Adapting the ITIL process to resolve all user issues achieving 98% closer ratio.
- Checking and analyze all change requirements .
- Monitoring all changes in the CM system.
- The final checking for approving the changes to Implement.
- Provide all type of CM reporting.
- Acting as section manager and managing team.
- Review the Quality Control & Change Managements KPI & SLA
- Mentoring Change Managements KPI & SLA
- Managing CAB committee
- Managing manage service team.
- Participate on developing of change management process.