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Summary

I have 10 years of experience in IT services operation and I work well in an employee oriented organization that offers a challenging environment which allows me to utilize my technical and business skills, further my career and develop new skills in an environment where hard work and dedication are appreciated. My objective to utilize my experience to improve and enhance my management skills.

Work experience

Apr 2013Present

Change Manager

STC
  • Enhancing the Change Management IT process.
  • Adapting the ITIL process to resolve all user issues achieving 98% closer ratio.
  • Checking and analyze all change requirements .
  • Monitoring all changes in the CM system.
  • The final checking for approving the changes to Implement.
  • Provide all type of CM reporting.
  • Acting as section manager and managing team.
  • Review the Quality Control & Change Managements KPI & SLA
  • Mentoring Change Managements KPI & SLA
  • Managing CAB committee
  • Managing manage service team.
  • Participate on developing of change management process.
2011Apr 2013

Change Management Coordinator

Ebttikar Technology co
  • Monitoring all changes in the CM system.
  • Checking and analyze all change requirements .
  • Approving the changes or canceling them.
  • Enhancing the Change Management IT process.
  • Adapting the ITIL process to resolve all user issues achieving 98% closer ratio.
  • All type of CM reporting.
  • As subcontractor with STC .
20052011

Technical Support and Operation

ALKHALEEJ Computer   
  • Monitor and Control mediation system (billing and services).
  • Monitor and Control SADAD system.
  • Monitor and Control integration system.
  • Taking back up for all system daily, weekly and monthly.
  • Support all system by 24/7.
  • Coordinate with the system admin and system user.
  • Also responsible for operating systems software, application systems software and data.
  • Provide the service support required and insure 100% IT services availability.
  • Monitoring more than 4000 employees in 24/7 also support of "902, 904, 905…etc".
  • Also managing L1 support.
  • All type of monitoring reporting.
  • As subcontractor with STC.
20042005

Technical Support 

Nizar Kurdi consolatory
  • Technical operation support for one year.
  • Hardware (PC, Laptops, printers, Scanners,….etc.) support.

Education

2012

The degree of Bachelor of  Engineering Technology 

GPA:   4.79   majoring of Computer Engineering

2003

Intermediate College Diploma 

GPA: 3.90   majoring of Technical Support.

Trainings

  • Certificate of Proficiency in English                                                              At Golden Gate.
  • ITIL FOUNDATION V3                                                                                          At Training Center in STC.
  • ITIL Service Operation                                                                                        At Global knowledge.
  • PMP                                                                                                                            At Training Center in STC.
  • Co-operative training                                            At king Abdul-Aziz city for science and technology.
  • Achievement of Training maintenance of computer                             At Al Mamlakh Seminary.