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Work experience

Environment Manager


* Provided technical lead role for Environment development/design & configuration.* Wrote the System Integration Test Strategy, Environment Strategy & BOM (Bill of Materials).* Provided Windows / Unix system administration and technical point of contact to development and test teams.* Wrote the installation & deployment documentation for use in the Production ’ blue’ and ’ red’ environments.* Testing performed was automated (20% Test Director) and manual (80%) black box test methods.* QA Review of code before release into Test Environment, then full system test before sign off.* Scoped, planned and tested Solaris Jumpstart Server for the development & test networks.

Production & Systems Support (Thomas Cook)


* Provided Operational Support to the production and test environments.* Supported infrastructure and software applications, based on a mixture of UNIX and x86 based systems.

SIT/End to End Test


* Wrote test specification for the functional, System Integration Testing and collated defect list for management reporting and review.* Coordinated the testing and test management activities with the client and organized the data loads.* Managed software delivery and operational acceptance criteria into the client for SIT and E2E testing.* Developed reporting procedure using Excel and VB Script (used automated data for load and performance testing).* System and Functional Test of Software in addition to Bulk Load Testing tools.* Manual Test of UNIX based systems using shell, SQL and manual web-services (Java/Cobra/TCL).

access7 System Admin/Release Coordinator (T-Mobile)

* Release and coordination management of Agilent access7 software onto T-Mobile Network.* Support and maintenance of HP Unix cluster running IP/SS7 entities and Unix system administration.* Defect lists maintained in Test Director.* Support of the Lab and Production nodes & SS7 systems.* Escalation and problem Management/resolution and tier support group.* Attended project and acceSS7 review meetings.

Mar 2009Present

Senior Tester / Team Lead


* Review and update of test documentation, test sets and XML Templates* Test automation and test management using Quality Centre* Defect Management using Rational Clear Quest* Attend code reviews and customer walk throughs of billing data and issues

Jul 2008Jan 2009

Subject Matter Expert (SME) / QA Tester – Mobile Messaging


* Prepared the functional, security and system integration test documentation.* Performed functional and IOT (SIT) testing in both lab and live environments using variety of test equipment (handsets, telecommunications, SQL and UI, network/RAN etc).* Wrote security test specification (based on corporate guidelines) and audited Linux systems for compliance.* Testing performed using Quality Centre and together with Unix Shell Scripts and VB Macros.* Performed UAT in the Production Environment and Go Live testing prior to commercial launch.* Provided daily test and defect tracking reporting and attended customer/vendor meetings.* Project lead on lab and production integration within existing T-Mobile platforms (Billing, alarms, configuration management).

Jun 2007Jun 2008

Service Manager


* Provided review of all documentation (defect fixes, operational CR’ s etc) before issuing to customer.* Scheduling of works (both test and delivery into production) operational fixes (from Trouble Tickets or PR’ s / CR’ s).* Prioritization of faults/bugs/software issues and provide escalation within Business Units to deliver to customer.* Work directly with the Business Units to determine best technical solution and be the primary customer interface.* Wrote maintenance scripts (Unix shell + LDAP) and documented for use on customer site.* Monitor customer incidents and measure against Service Level Agreement (SLA) and automated report documentation (VB scripting).* Provided Service Management, escalation and management reporting and the central point of contact for the customer.

May 2006Jun 2007

Technical Lead / Integration & Environment Manager (Vodafone)


* Coordinated the build of the E2E environment for testing and the build for the live (production environment).* Organized interconnectivity with 3rd party application vendors, and agreed security/DR Links.* Ensured the Production environment was built according to specifications in readiness for PAT/Trials and Go Live.* Assisted in the SIT, E2E and UAT testing of handset and web testing (Java/UI/XML/SMPP/IP/VS2)* Assisted test team and automated integration checks with Environment (Unix) shell scripts.* Testing was performed using mobile handsets, data insertion (load), web testing and by automation in Test Director (and defect tracking)* Supported the Project, Testers and service management with technical/project support throughout the lifetime of the project.* Wrote Environment Strategy and System Integration Test Specifications and other operational documentation required for project acceptance and delivery.

Sep 2004Dec 2004

Integration Tester / Linux Sys Admin


* Release management and complete review of code and scripts before deployment into the test environment.* Integration and System Test of code before release into Test/Production Environment.* Managed and coordinated major code release onto test environment prior to deployment on the production platform.* Provided Operational assistance to the Production Support team.* Testing performed using Test Director (& Defect management) and test automation using Win runner.* Functional and non-functional testing over End to End integration stacks using Java and XML.* Provided Development Test & Test Management Support to development and test communities.

Jan 1999Mar 2004

British Telecommunications PLC

* Created System Integration Test and Disaster Recovery documentation (Oracle 9 Data-Guard).* Provided manual Integration & Regression test upon UNIX and x86 Platforms (UNIX, SQL and Web testing).* Testing was 100% manual using both UNIX command line and web/Java based test cases.* Reviewed 3rd Party operator compliance to ensure application servers were safe & secure in order to operate on BT Networks.* Carried out testing on localized platforms (UNIX/SQL) and E2E (via Mainframe) systems.* Provided 3rd line Technical Integration and UNIX/TeMIP support on Digital UNIX and Solaris to Lab and Production support teams.



BSc (hons)

Middlesex University

Major - Information Technology

Minor - Education Studies


Windows (9x -> Vista)
Unix (Sun, HP, Digital, AIX)


Spending time with my family, gardening, reading, listening to music, going to the movies