nManaged customer service department.Responsible for hiring, training, and maintaining
motivated and productive customer service representatives.
nQualified and set up new customers in company operating system.
nServed as liaison between customers, operations, and sales force with the responsibility of
ensuring customer satisfaction.
Logistics Coordinator, 2002 - 2004
nSecured freight for units sent to areas lacking customer base.
nIncorporated customer call list for all areas to increase revenue/mile.
Human Resource and Quality Coordinator, 2000-2002
nAdministered health insurance program. Responsible for policy additions, changes, and
nServed as liaison between employees and health insurance, supplemental insurance, and
retirement benefits vendors.
nAssisted field managers and employees with human resources related questions or
nLaunched and maintained ISO 9000 Quality certification to include internal auditing,
corrective and preventive, and customer feedback processes.
Accounts Receivable Associate, 1997 - 2000
nAudited customer bills of lading to determine bill to party and ensure billing accuracy.
nInvoiced orders in billing system for daily generation of customer invoices.
nAssisted Collections and Cash Receipts departments.