Collections Consultant Tier III
Responsible for providing customer service, assisting customers with check and credit transactions along with providing payment arrangements. I also provide product knowledge and service information. While working with customer online I also collect information to perform the problem solving aspects of my duties As a Removals or Saves team member I'm responsible for permanently disconnecting delinquent accounts, when found to be so under our rules and policies. I work with programs such as Office 365 and Microsoft Outlook.