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Professional Summary

A well mannered, articulate and conscientious person who can communicate to customers on all levels. Smart and presentable with an ability
to work as part of the team or individually to deliver and maintain a high standard of service in every aspect. Possessing the necessary
enthusiasm, drive and motivation required to achieve my goals. Can communicate effectively with people from diverse backgrounds and
would be an asset to any employer who respects loyalty and responsibility. I am now looking for a new and challenging position, one
which will make best use of my existing skills and experience to help further my career development.


Skills 

Excellent Communication Skills

Knowledge of Microsoft Office Applications 

Cooperative Time Management Skills

Handle all office equipment. 

Excellent Customer Service

Proficient in managing multiple tasks simultaneously with the highly organized utmost professionalism. 

Excellent Personality Ability to work with focus and commitment to achieve success. 

Adaptable 

Positive Attitude 

Personable 

Motivated team player

Work experience

Apr 2016Present

Collections Consultant Tier III

Frontier Communications

Responsible for providing customer service, assisting customers with check and credit transactions along with providing payment arrangements. I also provide product knowledge and service information. While working with customer online I also collect information to perform the problem solving aspects of my duties As a Removals or Saves team member I'm responsible for permanently disconnecting delinquent accounts, when found to be so under our rules and policies. I work with programs such as Office 365 and Microsoft Outlook.

Nov 2015Apr 2016

Customer Care Representative

Leo Kaytes Ford
Warwick, NY- Responsibilities I follow up with customer who show an interest in making a purchase whether it be online through our website or through other online resources we are connected to. I provide support to online customers by setting appointments. Follow up with prospective customers and return email/voicemail. I Coordinate schedules of salespeople and sales appointments. I also speak with current customers to confirm their satisfaction and generate leads in order to bring more business to the company. I have been responsible from bring increased business to the company. Through the communication with customers I have brought repeat business or new business to the dealer and it's sales people. Skills Used I have demonstrated an ability to communicate properly with customers as well to the benefit of myself and the company. I know how to use a call center phone as well. I am also capable of adapting to computer programs.
Oct 2009Nov 2014

Sales Associate

Target 
Sales Associate Target-Monroe, NY- Responsible for describing or demonstrating in detail the electronic merchandise and its benefits to the customers. Alerted customers to upcoming sales and promotions. Dealing politely with customer complaints and resolving them. Priced merchandise, stocked shelves and took inventory of supplies. Handled customer relations issues in a gracious manner and in accordance with store policies. Welcomed customers into the store and helped them locate items. Recognized for my outstanding work performance to cultivate a positive and collaborative customer service culture. Mentored new sales associates to contribute to the store's positive culture.
Jul 2007Jun 2009

Sales Associate

Nautica Outlet 
Sales Associate Nautica-Woodbury, NY- Addressed customers and helping them with their needs. Followed merchandising guidelines to present visually appealing displays. Assisting customers with their inquiries. Maintaining the cleanliness of the store at all times. Responsible for keeping the store organized & maintaining an uncluttered environment. Consistently updating and replenishing sales display areas. Handled customer complaints and resolving them Maintained established merchandising standards, including window, sales floor and promotional displays. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Education

20072009

Orange County Community College

Majored in History 

20032007

Regents Diploma 

Monroe Woodbury High School