morgaine.heithoff@gmail.com

Morgaine Heithoff

Front of House Manager, Outback Steakhouse

Summary

I have seven years of experience in the restaurant industry working every hourly position. I am experienced in training, team development, responding to guest comments in a management capacity, and administrative work. I cultivated close, collaborative relationships with hourly employees in all departments, and supported management in the development of employee talent. I am passionate about the guest experience and the development of my staff. I believe that a corporate culture which places an emphasis on the enrichment of it's employees with naturally cultivate success. I strongly believe that intrinsic motivation is equally, if not more, important than extrinsic motivation.

Work experience

Front of House Manager

Mar 2014 - Present

Outback Steakhouse

Assisting in the hiring, training, and development of front-of-the-house employees •Enforcing safety and sanitary practices, maintenance and regulatory compliance for the front-of-the-house area •Ensuring that employees adhere to all operational basics and standards with total commitment and passion •Assisting with staffing levels and shift assignments •Setting excellent customer service and work examples •Responding to guest comments and seeking opportunities to build guest count •Assisting with budgetary and other financial responsibilities •Maintaining and demonstrating knowledge of the entire menu and its preparation •Engaging in community and market-related opportunities at the restaurant.

Education

Bachelor of Science in Business Management

2011 - 2013

University of Phoenix, Chicago Campus

General Business Management Degree. All courses entailed a simulated approach to respective aspects of business management, with individual and team projects required for each class. In many of my courses I was responsible for delegating, organizing, and implementing team projects, and maintained an excellent quality of coursework, individually and collaboratively, for the duration of my program.