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Portfolio

Objective

To be able to enhance my knowledge and further improve my communication and interpersonal skills by means of encountering various things in order to establish a productive team and achieve common goals

Work History

May 2012Present

Implementation Advisor / Devbay coach/ Tier 2 

Acquire Asia Pacific / RingCentral
  • Provide outstanding customer service
  • Answer Billing Concern
  • Answer Port in and Port out concern
  • Implement Account with Initial set up and  advance provisioning of devices such as Polycom and Cisco Devices
Jan 2012Apr 2012

Customer Care

Teleperformance

  • Provide outstanding customer service
  • Provide the best solution to the customer
  • Assist Customer in Billing
  • Assist Customer in Activation
Jan 2011Dec 2011

Customer Service Representative / Tech Support Representative / ATL

NCO / RMH Teleservices
  • Provide outstanding customer service

  • Provide the best solution to the customer

  • Provides floor support in the absences of team manager

Education

Jun 2008Jan 2009

Bachelor in Science in Computer Science

Institute of Creative Computer Technology

Certifications

Mar 2011Nov 2011

N.C.O. Learning and Development

NCO / RMH Teleservices Asia

References

Albee Dela CruzTier 2 Team Lead 

Mobile number : 09178527837

Darwin Silva Team Lead

Mobile number: 09369404165 Mobile number: 09258404165

Haima Ismula Team Lead

Mobile number: 09173829073

Reynilo Valejera Tier 2 Team Lead

Mobile number: 09422950009