Monique Harrell

Monique Harrell

Summary

Operating Systems / Mainframes Windows XP/2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP, Software / Tools MS Office Suite 2000/2003 (including MS Publisher and MS Access); Adobe Creative Suite Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, Intellireach Anti-Spam Windows/Netware Environment Novell administration (troubleshooting login issues, monitoring printers, monitoring server stats); maintaining virus software and network backup software on Windows. IT User Support Specialist Supported a conversion roll-out from Word 6.0 and Docs Open to Word97 and Open Ticketing system via Help Desk and floor Analyzed problems and sent technicians as needed. Gave up-to-date information to people regarding software and hardware changes. Entered Help Desk requests through Top of Mind, a user support application. Ran administrative applications when needed.

Objective

A position in application or help desk department with a focus on usability in the Broward Florida area.

Work History

Work History
Jun 2008 - Sep 2008

Technical Support Analyst

Duty Free Americas
Duties included: Monitoring, user accounts with Windows 2003 active directory. Point of Sales technical service was used for the day to day operations for the stores and within the company.Remote access was used with VNC and VPN to log into computers and monitor technical support as well as HP, and Canon support for printers and fax
May 2007 - Jul 2007

Desktop Support Specialist

Electronic Data Systems
Password reset with Windows server 2003, Remote Access, and VPN were used to log onto client pc’s and troubleshoot problems. Outlook web mail and hardware tech support was given via phone to Continental employees, and staff.
Jan 2006 - May 2006

Desktop Computing Assistant

Assisted full-time employees with installation and maintenance of windows based operating systems and office systems. Duties also included technical telephone support in the areas of personal computers and school software. Answering technical help calls online using text-based chat software
Jan 2004 - Jan 2005

Desktop Computing Assistant 2004

Nova Southeastern University School
Over 800 computers were monitored within the university school system with Script logic software, and VMware was used to update the schools networks and computers. Operating Systems Windows platform and educational software. Students and faculty accounts were monitored with script logic and computers were updated on a regular base with VMware monitoring system.
Jan 2000 - Dec 2001

Database and web design specialist

Duties were to maintain website for the Study Abroad office. Updated student information regarding applications to schools overseas.Created database programs to input student’s records for the department on a regular base as needed.Contacted other schools to create Study Abroad programs and exchange students from other schools.
Jan 1996 - May 1997

Desktop Support

Broward Community College
Maintained over 200 computers within the computer labs and updating them with the latest software.Assisted students with projects in Author ware, Dreamweaver, Director, and Premier. Helped visiting professors with problem solving windows platforms and projects for the Multimedia Program

Education

Education
2002 - 2006

B.A.

Minor in English Literature

Skills

Skills

6

  Operating Systems / Mainframes   Windows XP/2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP, Software / Tools  MS Office Suite 2000/2003 (including MS Publisher and MS Access); Adobe Creative Suite  Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, Intellireach Anti-Spam  Windows/Netware Environment  Novell administration (troubleshooting login issues, monitoring printers, monitoring server stats); maintaining virus software and network backup software on Windows.