A position in application or help desk department with a focus on usability in the Broward Florida area.
Operating Systems / Mainframes Windows XP/2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP, Software / Tools MS Office Suite 2000/2003 (including MS Publisher and MS Access); Adobe Creative Suite Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, Intellireach Anti-Spam Windows/Netware Environment Novell administration (troubleshooting login issues, monitoring printers, monitoring server stats); maintaining virus software and network backup software on Windows. IT User Support Specialist Supported a conversion roll-out from Word 6.0 and Docs Open to Word97 and Open Ticketing system via Help Desk and floor Analyzed problems and sent technicians as needed. Gave up-to-date information to people regarding software and hardware changes. Entered Help Desk requests through Top of Mind, a user support application. Ran administrative applications when needed.