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Executive Summary

A resourceful IT Leader with proven record exceeds aggressive performance metrics in well-known corporate organisations such as BP, and Omantel. An accomplished executive, recognised for consistently achieving organisational goals, having years of extensive experience in leading the successful completion of highly technical projects within budget and time constraints. Possesses independent judgment and decision-making abilities in establishing technical standards, ensuring adherence in evaluating technology problems and creating manageable results. Provides enterprise-wide leadership vision, insightful management, and strategic thinking; a proactive mentor, with a team-oriented attitude possessing strong analytical, interpersonal and governance skills coupled with excellent written and oral communication skills.

Experience & Notable Contributions

May 2014Present

Service Delivery Team Lead 


Effectively manage the IT procurement for BP Oman Khazzan Project, including staff, material contracts, and vendors. Organise the IT service delivery, and support to BP Oman employees and contractors. Examine monthly KPI dashboard for management benchmarking and review, as well as analyse and approve the control of work documents for activities in BP Oman. Meet the user-facing service targets with the business & supporting OLAs with other IT&S Teams. Coordinated the IT Services delivery including hosting, telecom, application, and service desk, within the agreed SLA and in a timely manner. Appraised the monthly, quarterly, and annually budget, while ensuring the compliance with the management requirements and pre-set targets.

  • Successfully provided the agreed levels of user support services to BP Oman businesses through effectively managing the team and using IT&S GOI core operational processes & tools.
  • Administered the ground technical team during incidents; implemented the staff compliance with all essential HSSE, Code of Conduct, objectives and related standards & policies.
  • Skilfully contributed in the projects for BP Oman development; managed the BP Oman IT&S contractors to ensure the timely renewal and enhancements.
  • Led the delivery of service, reviewed and published monthly analysis as compared with committed SLA's and recommended/implemented developments.
  • Oversaw the services with internal & external suppliers under relevant contracts framework, ensuring the resourceful utilisation of such arrangements with full potential.
  • Enhanced the Service Desk and Helpdesk services in alignment with standards and policies; mentored the staff regarding the standards and expectation to improve the end to end service delivery.
Jan 2011May 2014

Mobile Service Delivery Leader / Senior Engineer


Spearheaded a team of 5 Project Managers/Engineers, while following the coordination processes defined within Service Delivery Mobile Department and Service Delivery Division. Significantly contributed in the solution design processes executed by the Planning Division within INT Unit.

  • Succeeded in the optimum levels of service delivery in timely manner, ensuring the feasibility of the mobile standard solutions and delivery of the mobile solution by leveraging INT full capabilities.
  • Collaborated with the concerned INT teams end to end, while implemented the requested mobile services as per the agreement, scope and schedule.
  • Analysed, and improved the operational Service Delivery processes in the mobile arena, including improvement and control of owned Service Delivery processes.
  • Contributed in the development of new service delivery processes, tracked & reported the progress of the services under implementation to SM Service Delivery Mobile and the concerned Teams within BU & FU.
  • Expertly followed and reported major obstacles/show stoppers during the delivery of new mobile services to SM Service Delivery Mobile instantly.
Jul 2009Jan 2011

Service Delivery Business Associate

  • Amplified the documentation process by introducing new documenting methods and tools that saved time.

Exchange Supervisor / Administrator

  • Headed a team of 6 administrators; supervised and maintained the Exchange servers, as well as optimised the documentation process, by introducing new methods and tools to achieve efficient time management.

Internet Technical Support Supervisor

  • Directed the over all technical support team consisting more than 12 members and conducted training programs for technical support agents, which produced more qualified agents.
  • Supported in the design process of the department workflow, which resulted in minimizing the overall process time and insured better SLA.

Internet Technical Support Agent

  • Achieved "Employee of the month" award, for the second time on the basis of excellent performance.
  • Developed and time sheet for the department to enhance the functional efficiency and productivity.

Internet Technical Support Agent

Talking Pages
  • Delivered internet technical support to Omantel customers, while escalating the prompt resolution of all customer queries and concerns.

Education & Certifications


Master of Business Administration - Information Technology (MBA - IT)

Coventry University

Leadership - CIPD Leadership Programme


Masters’s Certificate In Project Management

The George Washington University School of Business

ITIL Foundation Certificate in IT Service Management (ITILF)


Information & Communication Technology (ICT)

Modern College of Business & Science

Jabir bin Zaid High School