Summary

  • Goal-drivenleader, able to motivate, mobilize and coach others
  • Highly analytical with talent for scrutinizing and improving complex processes
  • Exceptional listener and communicator, conveying information verbally and in writing
  • Dependable, responsible contributor committed to excellence and success
  • Adaptable learner, proficient with all Microsoft Office software.

Objective

Studying Hotel Management at George Brown College, Completed B.A Economics at McMaster University in April 2011, and currently searching for part-time and/or summer opportunities.

Education

Education
Sep 2007 - Apr 2011

Bachelor of Arts

McMaster University

Courses Included: Financial and Managerial Accounting, Marketing, Finance, Information Systems, Organizational Behaviour, Micro and Macro Economics, Negotiation and Group Work

Work History

Work History
Sep 2011 - Present

Customer Service Representative

P.T.S Tire Shops Inc.
  • Proactively sold products and services to customers both over the phone and in-person; asking and answering questions to determine their needs.
  • Responded to customers' needs regarding products and services, providing necessary information and suggestions.
  • Effectively completed sales process, scheduling service and handling various forms of payment.
  • Developed understanding of industry and its products, including technical aspects of products and processes, correct product application, and proper disposal methods.
  • Courteously responded to customer complaints and queries, always maintaining the goal of customer satisfaction.
  • Obtained Level 1 certification from Rema Tip-Top for proper application and usage of automotive tire repair patches.
  • Generated invoices, sales receipts, sales charts and data using QuickBooks software.
Sep 2008 - Apr 2011

Business Team Manager

McMaster Solar Car Project
  • Lead weekly team meetings designed to keep members active and informed
  • Assisted in raising the profile of the team through presence at various events across Ontario
  • Successfully coordinated with event managers to organize several team appearances.
  • Actively fundraised thousands of dollars by seeking out and contacting both firms and individuals
  • Re-designed the team's sponsorship package
  • Successfully organized all necessary logistics for World Solar Challenge race 2009 in Australia, including flights, shipping, car rentals and hotels.
  • Served as team contact in Canada during race, responsible for press inquiries and updating team's live blog, Twitter and Facebook pages.
Jun 2010 - Aug 2010

Administrative Assistant/ Data Entry Clerk

Ontario Ministry of Community and Social Services
  • Effectively managed vast amounts of financial data, distinguishing relevant information expeditiously.
  • Implemented the process of reviewing user responsibilities and access to the Ontario Public Service's Integrated Financial Information System (IFIS).
  • Liaised with intra-ministry managers in order to obtain and aggregate Ministerial financial data to be published in the 2010 Public Accounts.