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Objective

A position where my extensive experience can contribute to your customers' satisfaction and your company's success. A position where it's possible to expand my knowledge and help others deliver excellent service. To find a place to learn and grow as well as contribute to the overall equity of the brand.

Work experience

Apr 2014Oct 2014

Senior Customer Service Representative

Best Western International

Answering questions, customer care and retention, resolving issues with properties, creating and documenting customer care files.

Feb 2014Apr 2014

Reservation Agent

Best Western International

Answering questions and booking reservations for callers at various Best Western properties.

Mar 2013Dec 2013

Server

Olive Garden

Serving, taking orders, cash handling, food running, bussing 

Jun 2012Nov 2012

Technical Support Representative

At&t

Troubleshooting, dispatching technicians, upgrading service, remote computer access, inbound call center

Mar 2012Jun 2012

Team member/Closer

Subway

Closing duties, cashier, making food, prep, cleaning.

Mar 2012Jun 2012

Crew Member

Culver's

Guest attendant, drive thru, cashier, custard prep, inventory, temperatures, cleaning/dining room maintenance

Jul 2011Sep 2011

Porter

Autoworld

cleaning and detailing cars, Grounds keeper

May 2011Jul 2011

Team Member

Avril's Eco-Friendly Carwarsh

washing cars, detailing.

Oct 2010Mar 2011

Line Cook/Delivery Driver

Philly Connection/Luigi's Pizzeria

Food preparation and delivery, training of new hires, opening and closing duties

Oct 2007Sep 2009

Customer Service Representative/Shift Runner

Dominos Pizza

Opening and closing duties, deposits, labor management, inventory, preparing orders, cashier

Skills

Critical Thinking/Problem Solving
Leadership
I have lead teams both in sports and in the workplace. I am very personable and understanding so it makes it easier for people to listen to me.
Typing
POWER-POINT
I have extensive experience with PowerPoint, as well as a few months of classes learning more about the program.
EXCEL
I know the basics and how to effectively create spreadsheets.
Communication
I am very adept with communication and making sure that information is presented in an understandable way.

Education

Aug 2014Present

Music Business

Paradise Valley Community College

A variety of business and music oriented classes to help successfully understand the business side of music.

References

Joel Salcido; TCTP Lead

623-399-2625; known for 3 years.

Tylen Blackmon; IT Support

757-769-4098; Known for 1 year

Alexzander Harris; Senior Customer Service Representative

602-410-3939; Known for 1 years.