Monique Hooks

  • Indianapolis IN

Retail Sales Consulant

Work History

Work History
Nov 2014 - Present

Retail Sales Consultant

Prime Communications

• Proactively acknowledged, greeted and assisted customers in the store
• Offered customers with exemplary and timely service
• Provided accurate product information
• Served multiple customers, discovered their needs, and made recommendations to generate sales
• Recommended alternative purchase choices
• Enhanced product knowledge utilizing limited resources
• Merchandised, stocked and replenished the selling floor constantly
• Maintained working knowledge of store’s policies and procedures
• Organized and cleaned store during downtime
• Handled cash, checks, and credit card transactions
• Managed the register in accordance with POS guidelines
• Addressed loss prevention issues immediately
• Communicate to coworkers and supervisors through standard telephone and wireless audio systems
• Merchandised, restocked and maintained sales floor
• Built and maintained internal and external customer satisfaction
• Met and exceeded sales goals
• Upheld brand and operational standards
• Processed shipments and ensured all merchandise is represented on the floor
• Assisted supervisors to identify and resolve issues in the store

Mar 2013 - Jul 2014

Administrative Assistant

Allstate Insurance -

• Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner
• Create and maintain active files
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly
• Plan meetings and conference calls and arrange and manage meetings
• Take and compile minutes of meeting
• Initiate purchase requisitions
• Order office supplies and equipment
• Maintain files and folders
• Maintain weekly schedules for employees
• Handle and screen telephone calls, routine mail and reallocate as required
• Train and supervise casual and clerical staff
• Process client orders, invoices and payments
• Perform basic bookkeeping activities
• Create and maintain database records
• Manage front office operations
• Liaise with local authorities and vendors
• Manage calendars
• Plan and organize meetings and events
• Track and process annual fixed asset inventory

Feb 2013 - Jun 2014

Patient Care Advocate

Express Scripts - Accredo Specialty Pharmacy


Interact with patients regularly and ensure patient satisfaction.

Identify and execute patient needs in a timely fashion.

Respond to patient queries and concerns professionally.

Document patient complaints and resolutions for management review.

Escalate complex patient problems to Supervisor.

Maintain positive working relationships with patients, visitors and hospital staffs.

Discuss patient grievances with management and develop action plans.

Obtain patient feedback and provide appropriate recommendations to improve patient services.

Follow department policies and provide excellent patient services.

Generate patient services reports on periodic basis for management review.

Work within the team to maintain patient focused environment.

Propose process improvements to enhance patient satisfaction.

Education

Education
Jun 2007 - May 2008

Central State University
Aug 2003 - May 2007

High School Diploma

Franklin Central High School

Core 40 Education 

Skills

Skills

Skills

  • Communication. ...
  • Multitasking. ...
  • Prioritizing. ...
  • Organization. ...
  • Technical skills. ...
  • Interpersonal skills. ...
  • Problem-solving abilities. ...
  • Dependability.