Call Centre Agent
Reditus Business Solutions, S.A
- Answer incoming calls, inquiries and questions from customers;
- Handle complaints;
- Troubleshoot problems
- Provide information.
GroundCare: Escorting passengers who require assistance and unaccompanied children.
Lost and Found (Baggage Facility):
Main Task: Collecting money
Main Task : Conduct surveys in public places (IT Market Research)
Short Term Certificate Course:. 150 hours.
Internship's paper development which the title was "Plano de Saúde na Faculdade de Medicina Veterinária de Lisboa (Health Plan in the Lisbon's Faculty of Veterinary Medicine)"
Intermediate Advanced English: Reading; Writing; Listening; Speaking.
Group project where we developed a paper named " O Balanço Social como Instrumento de Gestão (Social Audit as a Management Tool)".
Microsoft Office,; Microsoft Dynamics CRM; Microsoft Sharepoint; Amadeus, Internet, Hardware.
Adaptability; Initiative; Self-direction; Self-discipline; Team Spirit
Eye contact; Active Listening; Body Posture
Spoken and Written Communication Skills
Intermediate Advanced English: