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Experience

Jan 2018Present

Bank Customer Service Assistant

Reditus Business Solutions, S.A - Millennium BCP

Main Tasks:

  • Dealing with enquiries;
  • Promoting and Selling financial products (Credit Cards) and services to customers;
  • Using the IT system to update account details;
  • General administration tasks.
Jun 2016Jan 2018

Receptionist/ Administrative Assistant

Lar de São Francisco

Main Tasks:

  • Answer incoming calls, enquiries and questions;
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately;
  • Elderly's Care and Surveillance;
  • Administrative Tasks:
    • Book Hospital appointments;
    • Sorting Documents;
    • Collects payments for services provided and makes change where needed;
    • Provide backup to recruitment by posting job announcements and setting up job interviews by phone;
    • Provide  administrative support to the Director, Nurses and remaining staff.

Aug 2015Nov 2015

Customer Service Assistant

Reditus Business Solutions, S.A - Continente Online
  • Answer incoming calls, inquiries and questions from customers;
  • Handle complaints;
  • Troubleshoot problems;
  • Provide information.

 

Jan 2015Jul 2015

Volunteer

Centro Padre Alves Correia - CEPAC
  • Distribute food and clothing;
  • Home visits to undocumented immigrants;
  • Fill Home Visits reports.
Nov 2014Jan 2015

Library Assistant

Plano de Acção-Prestação de Serviços Gerais, Lda.
  • Collecting and locating books, periodicals, and other materials for public;
  • Instructing public on how to use reference sources, card catalogs, and automated information systems;
  • Sorting books, publications and other items according to established procedure and return them to shelves.
Jan 2014Jul 2014

Airport Passenger Service Assistant

In Flight Solutions, Lda.
  • Answering telephone enqueries;
  • Dealing with passengers complaints;
  • Opening advise in hold and pilferaged/damage baggages reports;
  • Sorting documents.
Ago 2008Ago 2008

Sales Assistant

Calçados  Silva & Simão, Lda.
  • Assisting shoppers to find the products they are looking for;
  • Keeping the shop clean and tidy;
  • Storing Shoes.
Aug 2007Aug 2007

Survey Researcher

Publidados, Lda.
  • Main Task : Conduct surveys in public places (IT Market Research)

Education

Feb 2018Present

Business English

Instituto de Línguas da Universidade Nova de Lisboa
Oct 2017Present

HR Management Training Course

CITEFORMA
  • Payroll Processing;
  • Employment Law;
  • Social Security System;
  • Organisational Communication;
  • Computer applications in personnel and human resource management;
  • Recruitment, Selection and Admission Processes;
  • Occupational Health and Safety at Workplace.
Mar 2015Apr 2015

Short Term Training Courses

Rede Europeia Anti-Pobreza
  • Conflicts Resolution:12 hours
  • Customer Service Assistant: 18 hours
  • Work Ethic: 6 hours
Oct 2014Oct 2014

European First Aid Training Course

Cruz Vermelha Portuguesa

12 hours

Jan 2014Oct 2014

Short Term Training Courses

Talenter Academy
  • English Language: Writing Techiniques - 25 hours
  • Organisational Behavior & Communication - 25 hours
  • English Language: Sales - 50 hours
Nov 2010Jun 2012

Occupational Health and Safety PostGraduate Course

Instituto Superior de Línguas e Administração de Lisboa

Internship's report development named "Plano de Saúde na Faculdade de Medicina Veterinária de Lisboa (Health Plan in the Lisbon's Faculty of Veterinary Medicine)". Final Grade: 15 (out of 20).

Sept 2007Nov 2010

Human Resources Management and Strategic Organization Bachelor's Degree

Instituto Superior de Línguas e Administração de Lisboa

Group's project where we developed a report named " O Balanço Social como Instrumento de Gestão (The Social Audit as a Management Tool)".  Final Grade: 15 (out of 20).

Sept 2003Jun 2005

IT Training Course

Dirmática, Lda.
  • Microsoft Office;
  • Hardware I;
  • Internet;
  • VisualBasic;
  • Freehand;
  • Photoshop;
  • Flash.

Hobbies

  • Outdoor Activities: Walking; Geocaching
  • Indoor Activities: Indoor Soccer;  Zumba; Pilates.