Work experience
Aug 2015 - Nov 2015

Call Centre Agent

Reditus Business Solutions, S.A

Main Tasks:

  • Answer incoming calls, inquiries and questions from customers;
  • Handle complaints;
  • Troubleshoot problems
  • Provide information.
Jan 2015 - Jul 2015


Centro Padre Alves Correia - CEPAC

Main Tasks:

  • Distribute food and clothing;
  • Home visits to undocumented immigrants;
  • Fill Home Visits reports.
Nov 2014 - Jan 2015

Library Assistant

Plano de Acção-Prestação de Serviços Gerais, Lda.

Main Tasks:

  • Collecting and locating books, periodicals, and other materials for public;
  • Instructing public on how to use reference sources, card catalogs, and automated information systems;
  • Sorting books, publications, and other items according to established procedure and return them to shelves.
Jan 2014 - Jul 2014

Airport Passenger Service Assistant

In Flight Solutions, Lda.

Main Tasks:
Escorting passengers who require assistance and unaccompanied children.
Lost and Found (Baggage Facility):

  • Answering telephone queries;
  • Dealing with passengers complaints;
  • Opening advise in hold and pilferaged/damage baggages reports;
  • Sorting documents.
Oct 2013 - Nov 2013


Liga Portuguesa contra o Cancro

Main Task: Collecting money

Aug 2008 - Aug 2008

Sales Assistant

Calçados  Silva & Simão, Lda.

Main Tasks:

  • Assisting shoppers to find the products they are looking for;
  • Keeping the shop clean and tidy;
  • Storing Shoes.
Aug 2007 - Aug 2007

Survey Researcher

Publidados, Lda.

Main Task : Conduct surveys in public places (IT Market Research)


Mar 2015 - Apr 2015

Short Term Certificate Courses

Rede Europeia Anti-Pobreza
  • Conflict Resolution:12 hours
  • Customer Service Assistant: 18 hours
  • Work Ethic: 6 hours
Mar 2015 - Jun 2015

Sociocultural Animation

Centro de Formação Profissional da Amadora

Short Term Certificate Course:. 150 hours.

Feb 2015 - Feb 2015

Short Term Certificate Course "Marketing Plan"

Paulo José Saavedra

8 hours

Oct 2014 - Oct 2014

European First Aid Certificate

Cruz Vermelha Portuguesa

12 hours

Jan 2014 - Oct 2014

Short Term Certificate Courses

Talenter Academy
  • English Language: Writing Techiniques  -  25 hours
  • Organisational Behavior & Communication - 25 hours
  • English Language: Sales - 50 hours
Nov 2010 - Jun 2012

Occupational Health and Safety PostGraduate Course

Instituto Superior de Línguas e Administração de Lisboa

Internship's paper development which the title was "Plano de Saúde na Faculdade de Medicina Veterinária de Lisboa (Health Plan in the Lisbon's Faculty of Veterinary Medicine)"

Jan 2012 - Mar 2012

British Council Student

British Council

Intermediate Advanced English: Reading; Writing; Listening; Speaking.

Sep 2007 - Nov 2010

Human Resources Management and Strategic Organization Bachelor's Degree

Instituto Superior de Línguas e Administração de Lisboa

Group project where we developed a paper named " O Balanço Social como Instrumento de Gestão (Social Audit as a Management Tool)".

Sep 2003 - Jun 2005

Certificate in Information Technology

Dirmática, Lda.
  • Microsoft Office; Hardware I; Internet; VisualBasic; Freehand; Photoshop; Flash.



Computer Skills

Microsoft Office,; Microsoft Dynamics CRM; Microsoft Sharepoint;  Amadeus, Internet, Hardware.

Organisational / managerial skills

Adaptability; Initiative; Self-direction; Self-discipline; Team Spirit

NonVerbal Communication

Eye contact; Active Listening; Body Posture

Verbal Communication

 Spoken and Written Communication Skills

English Language

Intermediate Advanced English:

Spanish Language

Basic Level


  • Outdoor Activities: Jogging; Walking, HIIT Workouts;
  • Indoor Activities:  Piloxing; Zumba; Pilates.