Download PDF

Monica Herckt, C.P.M.

Senior Global Cloud Program Manager

Summary

  • Strategic Management – Experienced in strategic sourcing, vendor management, contract negotiations and analysis to increase efficiency and reduce costs while maintaining solid rapport with business partners.
  • Team Leadership – Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and establishing new and improved business processes.
  • Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.

Professional Experience

12/2014Present

Sr. Global Program Manager - Cloud

Ingram Micro

Summary:

Identify and lead business projects to improve productivity, solve business problems and deliver on strategic business initiatives. Manage cross-functional teams from various departments to deliver viable and scalable business solutions.

Key contributions:

  • Team lead in the strategic Cloud Marketplace initiative assigned to develop all new end to end back office processes in newly established Cloud business entities globally.
  • Global liaison between the Cloud organization and vendor partners global collections teams during the design and implementation phase of the back office processes.
  • Designed, deployed and documented standard processes then provided training and transition to offshore teams for the back office.
  • Developed business requirements in order for the technical team to build a solution to store and maintain costs for Marketplace services.
4/201412/2014

Vendor Business Manager - Cloud

Ingram Micro

Summary:

Managed the development and launch of Ingram Micro's in house brands for the Cloud Marketplace. Inclusive of hosted exchange, web hosting and virtual private servers. Worked with finance, marketing and sales to build and deploy a comprehensive plan to achieve established financial goals.

Key Contributions:

  • Established a month by month sales plan for in house brands.
  • Provided guidance to sales and marketing on activities to launch, raise awareness and drive sales for in house services.
  • Developed and deployed Cloud Elevate incentive program established for all resellers purchasing through the Cloud Marketplace intended to incentivize resellers to provision and deploy in house services.
  • Established a process to provision new reseller marketplace accounts to simplify the reseller experience as new technical improvements were in process.
6/20134/2014

Vendor Onboarding Program Manager - Cloud

Ingram Micro

Summary:

Strategic role developed to support the operational onboarding of vendors into the Cloud organization.  Responsible for process design, documentation, vendor setup, and training. Evaluate for continuous process improvements and business process optimization related to the execution of cloud service orders. 

Key Contributions:

  • Established all new business processes for the internal teams when onboarding new vendors into the Cloud business. Inclusive of business process design, creation of new business documents and process flows, training and implementation.
  • Appointed by leadership as SME for Cloud organization to lead transition from current ERP system to SAP Hybris and perform business transformation activities upon implementation.
  • Established cross-functional business processes with the contracting team to review and provide feedback or redlines on vendor contracts for terms and conditions which would affect operational processes.
  • Identified new standard business language for all new vendor contracts to minimize loss of bottom lines dollars.
6/20106/2013

Operations Manager - Cloud

Ingram Micro

Summary:

Responsibilities include management of all post-sales support activities. Including order management, reoccurring billing, customer support, issue resolution, and billing reconciliation. Diffuse critical situations and provide thorough response and resolution to customers and vendors. Maintain and enhance vendor relationships and develop new and improved ways to transact orders and perform monthly billing. Develop and implement standard operating procedures along with updating and published outdated documentation. Identify and deploy process improvements. Daily, weekly, monthly, quarterly and annual goal development and tracking. Regularly review and analyze team metrics to spot trends which could impact SLA's.

Key Contributions:

  • Successfully redefined support roles and alignment resulting in improved case resolution, improved billing, minimized loss resulting in total write-off of less than. 05%.
  • Developed new roles and worked with HR and compensation to deploy new titles and roles that better aligned with our“ Partner Smart” branding.
  • Strategized with vendors to identify and document their challenges and work toward identifying the root cause. Developed and deployed improvements based on vendor feedback.
  • Established aggressive goals to reduce case load. Established stretch goals over various time periods and provided incentives to drive behaviors that would provide the best outcome. Case load reduced from monthly average of 200+ pending cases on 7/2010 less than 20 on average pending cases on 6/2011.
  • Retired legacy billing system to reduce billing errors and revenue loss from missed billing. Improved system provided increased scalability and stability.
  • Appointed by leadership as SME for extensive and critical projects including IMCloud.
8/20086/2010

Senior Buyer, Indirect Spend

Master Halco, Inc

Summary:

Responsible for managing all non-resale related goods and services accounting for $15+ million in spend. Including manufacturing plant, distribution center, corporate office and nationwide branch locations for MRO goods and services necessary for facility operations. Review and modify or approve requisitions for all facilities to insure supplier compliance. Develop and implement strategic activities as necessary to meet cost- out, supplier reduction and other departmental goals. Maintain existing supplier relationships or locate new suppliers, negotiate contracts and implement necessary changes to meet core objectives. Administrator for company travel and P-card program with $2. 2 million in expenditures.

Key contributions:

  • Successfully launched company wide rental and direct sale uniform program for all field and corporate based employees. Resulted in a cost reduction of 46% from previous supplier program in years prior.
  • Converted company P-card application and documentation process to electronic formats. All agreements, training documents along with policies and procedures are now provided electronically. Reduced processing time from weeks to days.
  • Executed automated order routing process for business cards. Supplier manages the online ordering portal, printing, payment processing and delivery. Improved UI provided users effortless order processing, reducing errors and additional costs of reprinting. Reduced cost negotiated resulted in a 48% savings.
  • Successfully reduced cost on used pallets yielding an annual cost savings of $28K.
  • Appointed by CEO to co-manage the backup power project. Implemented a complete power backup system by incorporating IT, branch management and logistics to provide a disaster recovery solution to maintain phone lines and computers in an effort to avoid lost sales during power outages.
3/20067/2008

Sourcing Manager, Residential Building Materials

White Cap Construction Supply

Summary:

Manage Residential Building division with total sales revenue of $300+ million. Develop and negotiate for products and services within the Residential Building division. Identify and qualify suppliers to provide products and services on a national or regional scale. Negotiate supplier programs with regards to co-op, rebates, payment terms, and other contract terms. Conduct research to assess vendor capabilities as related to the company needs. Develop and execute strategic sourcing plans such as cost-out targets, maximizing rebate dollars, and increasing bottom-line dollars.

Key Contributions:

  • Launched EDI order processing and invoicing for the company's largest supplier with purchases of $70 million dollars and 15K SKUS company wide.
  • Improved and streamlined strategic sourcing processes including reporting tools, supplier consolidation strategies, min/max levels and ERP enhancements.
  • Successfully reduced excess inventory in distribution center to less than $5K by negotiating returns to minimize cost impact to the company.
  • Implemented a process for analyzing supplier performance using vendor ranking, sales analysis and COGS reporting tools.
  • Collected unpaid rebate and co-op dollars when collection has been unsuccessful by accounting. Maintained a collection success rate of 100% for all escalated issues.
  • Scheduled and performed supplier review meetings quarterly and annually intended to improve supplier relationships on a national scale.
  • Designed weekly tracking reports of divisional sales and inventory fill rates from the distribution center. Reports were distributed to leadership.
  • Six Sigma Greenbelt project successfully executed to better integrate incoming acquisitions. Designed to analyze and identify lowest cost and best overall financial program netting higher margins and ROI for local, regional and national suppliers.
9/20003/2006

Director of Purchasing

OL Solutions

Summary:

Supervise Purchasing, Product Management, Software Licensing Desk, Sales Support and Reception departments for $50 million Value Added Distributor of document imaging, data storage/recovery and CD/ DVD duplication systems. Reported directly to the VP of Operations. Responsible for managing over 30 suppliers. Provided external customer support and product and pricing support for internal sales team.

Key Contributions:

  • Implemented inventory management tools to improve inventory turns and reduce stock outs.
  • Established use and maintenance of UNSPSC codes for products purchased via EDI.
  • Created inventory budgets by vendor and category class based on sales history.
  • Designed and managed forecast files from sales, combined with historical usage and product trending and collaborated with vendors to positively impact sales.
  • Improved efficiently in product management by designing and implementing improved and automated purchasing databases.
  • Negotiated and tracked progress toward quarterly rebates by vendor and reported progress monthly to executive management.
  • Maximized quarterly rebate return by re-negotiating rebate levels or creating buy-ins to hit rebate levels.
  • Designed and published standard operating procedures for each process related to operational procedures including inventory management, inventory buying, and database management.

Education and Certifications

  • Certified Purchasing Manager, ISM
  • Supply Chain Logistics Certification, Cal State Fullerton
  • Six Sigma Training, Home Depot Corporate

Skills

Strategic Sourcing, Purchasing Negotiation, Indirect Purchasing, Wholesale Purchasing, Retail Purchasing, IT Procurement, Inventory Management, Supply Chain Management, Contract Negotiation, Procurement Contracts RFQ RFP, Business Innovation, Continuous Process Improvement, Business Process Optimization, Six Sigma, RACI, Agile Methodologies, Scrum, Customer Retention