Monica Gines


I have been in the Business Process Outsourcing industry for more than 3 years now doing a range of services from being a Sales Representative  to a Customer Service Representative.Prior to those, I also did nursing and teaching jobs .Pretty much, I could say I am well-rounded, always willing to learn new things, and easily adapt to requirements to meet expectations.

Work History

Work History
Jan 2012 - May 2012

Private Duty Nurse

Client: Dr. Ruben Oliver

Renders nursing care to one patient, administers medications, treatments, and other nursing services, according to physician's instructions and condition of patient. Thus observes, evaluates, records symptoms and applies independent emergency measures to counteract adverse developments and notifies physician of patient's condition.

May 2012 - Dec 2012

Sales Representative

Stream Global International Services (Convergys)

Doing inbound and outbound calls for a Catalog/Online Retailer. Serves customers by selling products and/or meeting customer needs.

Jan 2013 - Jul 2013

ESL Instructor

Sunny Oak Meadow Academy or formerly called Uni-best English Clinic (UBEC)

Provides  English instruction to classes or individual students. Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area.

Aug 2013 - Feb 2015

Customer Service Specialist


Provides consumer-to-consumer and business-to-consumer sales services via the internet .Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Thus ensuring excellent service standards and maintaining high customer satisfaction.

Mar 2014 - Feb 2016

Virtual Personal Associate/Telemarketer

Executive Boutique/ SVC

Handles tasks by doing  office works. Aiding customers to buy goods /services  and answer surveys  . Handles inbound  and outbound calls from people in Australia, UK and US.


Jun 2007 - Mar 2011

Bachelor of Science in Nursing 

Misamis University

Bachelor of Science in Nursing (BSN) is a four year degree program that teaches students the necessary skills and knowledge to care for the sick and injured. 

As a student i was trained to use the most important concept in the program which is the Nursing Process (Assessment, Diagnosis, Planning, Implementation and Evaluation).

I completed my BS Nursing at  Misamis University on March 2011  and successfully passed the Nursing License Examination on December on the same year.



Can understand, write, speak in Tagalog, Vernacular & English
Excellent communication skills in both written and spoken English
Graduate of a 4-year course
With more than 3 years BPO experience 
Hardworking, and can work without supervision
God-fearing, patient, responsible, honest, trustworthy, committed, self-  motivated, goal-oriented, competent & punctual
Having an experience being a nurse, call center agent , ESL teacher
Has gained several certificates and recognition during college & employment