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Monica Fan Yi

She is a go-getter

Work experience

May 2015Present

Sales and Customer Service Representative

under contract with Office Team- work for Enagic Canada Corp.
  • Performing demonstration of applying Kangen water machine to customers 
  • Processing supply orders, handling shipment and performing accounting duties
  • Providing extraordinary customer service 
  • Developing Win-Win solutions towards conflict of interests
  • Contributing to team effort by accomplishing related results as needed
  • Delivering speech regarding product knowledge at Seminar
  • Translating company's documents, flyers, presentations
Jan 2015Apr 2015

ESL Teacher Recruiter for Asia Department

Footprints Recruiting Inc.
  • Answered over 50 phone and email enquiries per day regarding candidate applications, interviews processing, document collection and job postings
  • Successfully interviewed over 50 candidates and contributed 20% of applicants to our clients
  • Created a Chinese web page, promoted company’s services and expanded talent pool through social media (Facebook, LinkedIn etc.)
  • Developed potential clients and maintained business relationships and customer loyalty
  • Assisted with the day-to-day efficient operation of the HR office
  • Managed data entry through Salesforce CRM System and posted open positions on job boards
Sep 2014Dec 2014

Administrative Assistant

English Training Centre 
  • Handled calls, letters and organized basic filing, payroll and performed general reception duties
  • Provided timely, efficient and accurate support to students and teachers
  • Collaborated with and assisted a licensed English teacher, whose instructions focused on speaking and grammar
  • Created advertisements on website to promote classes and wrote articles of learning English
  • Led discussion groups and extracurricular activities to improve students’ understanding
  • Translated business documents into Mandarin



Master of Administration Science in Human Resource 

Fairleigh Dickinson University


Microsoft Office

Microsoft Office is an effective tool for a professional, so she loves using it on daily basis

Fast Learning

Her business Japanese has improved by frequent practices

Creative Solution

She is trying to think differently to help people


She loves translating and she is still learning it

Social Media Marketing

She is a social media savvy

Public Speaking/Presentation

She loves presenting and sharing knowledge, she was the VP Membership of Toastmaster International Club

Customer Service and Sales

 She received lots of great comments from clients 

Business English

She is confident to speak her opinions in a professional situation

About Me

I am a girl who never forgets to smile and I love helping people to make them satisfied. I was honored by helping fellows to improve their English skills and soon I found my passion in working at English schools. I strive to turn dreams into reality while exceeding my employer and client's expectations.