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GOAL-ORIENTED, MULTI-SKILLED IT PROFESSIONAL experienced in leading IT initiatives and operations across multiple platforms; improving efficiency, productivity and organizational consistency.

  • Accomplished in directing large projects to meet corporate and client objectives; providing strategic direction, operational budget preparation and Client-Vendor relationships.
  • Intuitive and logical decision maker, able to make outcome-based decisions that drive business improvements and standardization.
  • Proven leader, committed to motivating teams in not only achieving organizational goals, but succeeding in their individual goals as well.

QULIFICATIONS

  • Leadership & Team Building
  • Change Management
  • Policies/ Procedures Development
  • Incident & Problem Resolution
  • Client-Vendor Relations
  • Process/ Performance Improvement
  • Procurement & Budget 
  • Business Needs Analysis
  • Project/ Implementation Management
  • Cross-Functional Management
  • IT Service Continuity
  • Analysis & Requirements Gathering
  • Strategic Planning & Execution
  • Intuitive Decision Maker
  • Service Level Agreement Management
  • Information Systems Security
  • Process Workflow Design
  • Infrastructure & Ops Management

work EXPERIENCE

Feb 2016Present

MANAGER, Network Services

Johns Hopkins University Press, Baltimore, MD

Act as the technical lead for IT infrastructure and operations initiatives; strategies and IT procedures to attain objectives of all clients. Interface with executive team and division stakeholders to define project requirements and assess near and long-term capacity needs. Provide guidance and support for existing security infrastructure systems, ensuring functionality and availability are maintained. Monitor and report on network systems performance, help identify network trends, and resolve problem areas as needed. Develop and mentor members of the network infrastructure team; providing direction to and acting as a technical resource. Manage software licensing agreements, maintenance renewals, departmental operating budgets, vendor agreements and procurement of IT hardware, software and services.

Selected Achievements:

  • Utilized extensive experience to analyze business policies and processes; streamlined IT functions by separating support tasks and deploying best practice solutions that aligned with business goals.
  • Developed employee strength assessments, career development plans and performance evaluations to ensure department is efficient and in accordance with Company standards.
  • Led in-depth root cause analysis process to get beyond symptoms of mission critical service interruptions. Identified underlying source of problem, presenting documented findings and solutions to divisions executive team.
  • Successfully led cross-functional teams through development and testing of new Press site launch.
  • In my first month of employment, I established standardization for applications and systems, allowing for decreased inventory, application pricing, and licensing expenses, resulting in yearly savings thus far of $30k.
  • Facilitated, designed and implemented structured change review process for all technology and application changes affecting production systems, merging developed SOP's added efficiency.
Apr 2015Feb 2016

SYSTEMS ADMINISTRATOR

Sinclair Broadcast Group, Hunt Valley, MD

Provide enterprise solutions and support for a Dell Server infrastructure in addition to a large, complex VMware environment with 3k+ servers across multiple datacenters. Responsible for the management of IT initiatives enterprise-wide, analyzing and defining requirements and/or problems and develop efficient, cost-effective systems solutions, while communicating options and ramifications to stakeholders. Compose and implement procedures for operational processes including deployment, upgrade, migration and maintenance. Monitor and report on systems performance, help identify trends, and troubleshoot as needed Provide monitoring and auditing services for the SBG infrastructure. Lead administrator for automation initiatives, develop and maintain custom scripts to increase system efficiency and performance time. Mentor and provide guidance to junior team members.

Selected Achievements:

  • Facilitated in-depth technical analysis of all systems, including architecture, disaster recovery and business continuity; delivered system analysis with recommendations.
  • Constructed positive relationships with critical IT vendors that resulted in improved service at a reduced cost.
  • Lead Systems Administrator for enterprise projects and agile technical solutions to evolving requirements; solution designs/architecture and implementation.
    • Executed requirements gathering, process documenting and UI design for organizations Change Management structure.
    • Directly led a major Operating System and Product Software upgrade across 160 Domains, in conjunction with transition to the Microsoft Azure Cloud platform.
    • Led a five month, multi-phased migration project of organizations critical Backup and Recovery data to a Dell Enterprise Solution.
    • Managed several station acquisition onboarding’s through full project life-cycle.
Dec 2013Apr 2015

SENIOR ASSOCIATE, SR. SYSTEMS ENGINEER

ICF International, Aberdeen, MD

Deliver professional services and technology solutions to government clients. Maintain responsibility for the development of project goals and objectives, working closely with clients worldwide, developing implementation plans, documenting and testing new processes and tools, risk remediation activities, operational planning and creating quality assurance checklists and metrics of success. Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes to meet DOD DIACAP requirements and guidelines. Apply and maintain DISA STIGG configurations to software products; manage site IPS/IDS software suites. Ensure information assurance by transmitting secure data between classified systems.

Selected Achievements:

  • Oversaw a six month, multi-phased project worth $1.2M.
  • Worked closely with key client on establishing a hosted infrastructure for RMF Program initiative.
  • Performed extensive research and analysis of existing DIACAP-based Command processes and leverage a thorough comprehension of Cybersecurity policy drivers.
  • Developed and executed Information Assurance and Incident Response plans, security audits, security policies and procedures.
  • Played key role in the preparation for internal annual audit. Interacted with Information Security team members on system analysis and vulnerability assessments, achieving a passing score.
May 2010Dec 2013

IT Administrator/Help Desk Manager

The Y of Central Maryland, Towson, MD

Serve as an extension of senior management by owning, assigning, directing, reviewing, and balancing the workload of team members. Manage the development and implementation of standards, processes, and systems requirements to deliver high quality and consistent support. Monitor or track project milestones and deliverable while maintaining regular written and in-person communications with the organization’s executives, department directors and end users regarding pertinent IT activities. Analyze business policies and processes; facilitated systems standards and process for region-wide use and deployed best practice solutions that aligned with business goals. Successfully guide the help desk team to attain organizational commitments; providing direction to and acting as a technical resource as well as point of escalation.

Selected Achievements:

  • Recognized and awarded by top executives for the successful planning and relocation of Association office.
  • Increased staff performance and productivity by providing a supportive team environment defined by collaboration and knowledge sharing, facilitating weekly team meetings, developing employee strength assessments, career development plans and quarterly performance evaluations.
  • Directed and facilitated the successful implementation of a Google Apps for Nonprofits domain, providing significant cost savings of maintaining on premise Exchange environment.
  • Reduced expenses by establishing budget requirements, cost analysis and negotiating service contracts, in addition to asset management practices and processes to track all assets from procurement to disposal.
  • Efficiently and successfully directed IT operations roll-outs of several new Y facility implementations.
  • Successfully lead projects that improved IT service capabilities.
    • Developed easy-to-use web-based customer support platform; ticket system, seamlessly routing inquiries via web-forms, knowledge base documentation as well as current and future IT initiatives.
    • Established processes to monitor trends based on service calls; recommend ways to reduce repeat incidents.
    • Planned and coordinated data recovery strategies, low cost disaster recovery solution.
Feb 2005May 2010

TECHNICAL SPECIALIST, Consulting

basys, inc., Baltimore, MD

Responsible for the analyst of client's critical support requirements along with on-Site consulting to define system requirements and project plan. Develop and deliver timely and agile technical solutions to emergent requirements. Effectively convey project plans in a timely manner to clients including scope statement, cost estimate and the project time line. Manage certificate services and maintain internal and external UNIX file systems. Draft and implement Active Directory group policies and procedures. Provide high-level customer care, assuring all technical customer support tickets meet stated SLA’s.

Selected Achievements:

  • Directed Data Center relocation project, analysis, redesign, consolidation and re-deployment of business hardware and technologies, as well as consultation and coordination with multiple third-party vendors.
  • Formed positive relationships with clients, resulting in business growth and higher profits.
  • Planned and executed data recovery strategies, and end to end testing of all Disaster Recovery initiatives.
  • Oversaw and monitored progress on multiple client projects ranging between 40k and $1.5M nationwide, relative to scope, schedules, budgets and quality, consistently achieving above a 97% customer approval; Facilitated communications between client stakeholders via video conference or on-site, reporting benchmark successes, deliverable's and any challenges and/or scope creeps.
    • Deployed enterprise content management (ECM) software suite and train staff on new business practice.
    • Organize Citrix farm implementations nationwide for the communications link between customer organizations and regional centers.
    • Executed infrastructure reviews and/or system analysis, per client, presenting data, advised solutions and implementation plans.

Education

Aug 1997May 2002

Bachelor of Science (BS)

Towson University

Computer Information Systems

Certifications

May 2014May 2017

CEH, Certified Ethical Hacker

EC-Council

Information Security

Nov 2013Nov 2016

CompTIA Security+

CompTia

Network, Compliance, Operation and Application security

Jun 2006Present

MCP, Microsoft Certified Professional

Microsoft

Managing and Maintain Windows environment, Configuring and Troubleshooting a Windows Server Network Infrastructure.

TECHNICAL SKILLS

NETWORKING: Wireshark/TCPView packet analysis, Nessus, DNS, DHCP, iSCI.

OPERATING SYSTEMS: Windows (all); Linux: RedHat, CentOS, Ubuntu, Gentoo; Solaris; ESXi; MAC.

HARDWARE: DELL, SonicWALL, iDRAC; Sun; IBM; HP; NetScaler; Storage: NetApp, EqualLogic, Compellent; Fortinet, FortiMail; Cisco.

SOFTWARE: Microsoft: Exchange, Azure, O365, AD, SCCM, SharePoint, PowerShell, Project; ITSM: ServicePRO, ME Service Desk, Autotask, JIRA, ServiceNow; Citrix: XenServer, XenApp, XenDesktop, GoToAssist, GoToMeeting; VMware: Vcenter, VSphere, Veem, View; Backup & Recovery: NetBackup, Dell NetVault, Backup Exec; Monitor & Audit: SCOM, Nagios, PTRG, SolarWinds; Nessus; DELL Open Manage; Database: MySQL, MSSQL; AV: Vipre, Symantec, MacAfee; Web Services: Apache, IIS