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Kino Mondesir

Senior Infrastructure Specialist


A Senior Infrastructure Specialist in search of an organization that requires someone with over a decade of experience in the areas of business analysis, service delivery and incident management. Working directly with senior management on budget allocation, talent selection and service level agreements (SLA). Demonstrated mastery in evaluating requirements for business integration with technology, and service activation. Mentoring and training with expertise in communicating across organizational levels, and with cross-functional teams to drive the shared vision, and foster the culture of excellence.

Professional Experience


Infrastructure Specialist

United Nations Entity of Gender Equality
  • Developed Forms to improve the speed and accuracy of data collection
  • Planned the migration of all headquarters' users to CISCO Unity IP telecom systems
  • Executed the migration of over 2,000 users to Office 365 platform
  • Secured workstations using whole disk encryption technology Bitlocker
  • Streamlined desktop operations through automation and centralized configuration using Dell KACE
  • Create and maintained full catalog of application packages for automated deployment
  • Plan, staged and executed the migration to Windows 10 and Azure Active Directory
  • Provide first and third level support to all users across the organization
  • Implemented "Reboot to Restore" to secure all conference room workstations
  • Configured remote access to all systems within the organization using Teamviewer
  • Reduced first response time by 80 percent and resolution time by 50 percent
  • Create SharePoint lists, libraries and workflows for process automation
  • Used VBscripting to automate various processes e.g. mapping network drives offsite, copying files, etc
  • Create software packages for pushing using Dell KACE
  • Create and administer virtual servers and workstations
  • Create group policy to add printers and network devices to user's profile
  • Create technical documentation websites using SharePoint Online
  • Added, updated and removed users from AD users and computers
  • Redesigned the AD scheme to include country office users

E-Discovery Specialist

Bank of New York
  • Track evidence inventory for intake and release of all evidence items delivered to the E-Discovery team
  • Perform daily analytical actions in the performance of E-Discovery and reporting
  • Assist in developing, managing, communicating, and implementing an E-Discovery program
  • Develop and maintain the biweekly recovery activities report that identifies recovery team accomplishments and goals
  • Participate in IT security meetings and briefings tracking of evidence inventory for intake and release of all evidence items delivered to the E-Discovery team
  • Perform parsing and analysis of exchange, active directory, restored data; to include link analysis, filtering and file recovery
  • Categorize and manage large collections of tape backups to maintain file integrity and chain of custody
  • Provide support, reports, and all related deliverables on "chain of custody" matters
  • Perform case reviews to insure analysis reports meet acceptable standards as defined by policy

Instructional Technologist

Florida International University
  • Configured network printers for faculty and staff
  • Setup network infrastructure for remote campus
  • Setup VPN to connect to main campus
  • Created system images for setting up workstations
  • Created an intranet site for students and faculty to share course material
  • Developed a budget for the purchase of goods and services
  • Setup conferencing equipment for distance learning lectures


Cloud Services

Working with Microsoft Azure and Office 365 applications


Supporting a pure Azure IaaS with a traditional Active Directory domain


Working closely with Meraki cloud devices

System Administration

Managing Windows 2012 AD in a virtual environment


Developing a collection of PowerShell, VB, VBA or Python scripts to handle challenges presented by end users

Consulting Work


Application Specialist III

Wyndham Vacation Ownership

Worked closely with leadership to coordinate the actions of various subject matter experts. Coordinated with management to look for repeat incidents to determine root cause. Analyzed ticket history to determine patterns and look for opportunities to reduce or eliminate those incidents. 


Computer Analyst

Lockheed Martin

Worked with engineers in the field ensure systems are operating as expected. Escalated problems to the appropriate personnel. Kept detailed notes as to identification of a problem, cause and resolution. Communication with senior leadership as to the status of the work performed by various support personnel. Developed training for new analysts coming aboard 


Quality Assurance

Hewitt Associates

Create tests to evaluate changes made to the system to compare results from what was received to what was expected. Query sample users to evaluate development system. Develop task automation to test actions performed on multiple users in a graphical user interface.

Volunteer Experience


Technical Advisor

Unwomen MetroNY
  • Configured a backup solution to periodically make a point in time copy of Wordpress data
  • Developed a sandbox site for testing new Wordpress templates and plugins
  • Created, modified and removed Google Apps users and groups
  • Provide recommendations on products and services to be used by the organization
  • Implemented best practice security recommendations to restrict access to the site



Masters of Business Administration

Western Governors University

Coursework included the following:

  • IT Project Management
  • Ethical Leadership
  • Decision Analysis

Bachelors in Information Technology

University of Phoenix

Coursework included the following:

  • Visual Basic .NET
  • Java
  • SQL

Associates in Computer Networking

Seminole Community College

Coursework included the following:

  • Computer Repair
  • Networking
  • System Administration





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