Katy Qualls

  • Mt Vernon US-MO
Katy Qualls

Work History

Work History
Apr 2009 - Jan 2010

Dispatcher

Mediacom

I was a back-up dispatcher for Southern Illinois, Kentucky, and Springfield and surrounding areas in Missouri. I assisted technicians in closing work orders,assigned work as needed, provisioned modems, and sent necessary signals to boxes. Also, I watched the system for outages and took proper action, took both inbound and outbound calls, and also worked on special projects, such as moving service calls forward and calling customers to see if services were back on, as needed. I often handled direct contact on phone with customers so resolve issues with technicians as well as sell services and take payments over phone.

Dec 2008 - Apr 2009

Dispatcher (mediacom)

Express Employment Professionals

I was a back-up dispatcher for Southern Illinois, Kentucky, and Springfield and surrounding areas in Missouri. I assisted technicians in closing work orders,assigned work as needed, provisioned modems, and sent necessary signals to boxes. Also, I watched the system for outages and took proper action, took both inbound and outbound calls, and also worked on special projects, such as moving service calls forward and calling customers to see if services were back on, as needed. I often handled direct contact on phone with customers so resolve issues with technicians as well as sell services and take payments over phone.

Jul 2007 - Oct 2008

Manager

Lewis Trucking, LLC

I was on a team of two that drove thru-out the Midwest states transporting cars. I was responsible for everything except driving. My responsibilities included keeping the DOT log current, DOT inspection on trucks and trailers, loading and unloading automobiles, pickup and drop-off inspection of vehicles, collecting COD as needed, and booking runs. Also, I managed 3 other drivers and made sure their logs were current, trucks and trailers were legal, booked their runs, and made sure all vehicles were under gross weight.

Nov 2004 - Apr 2006

Cashier

Shop-N-Save

Education

Education
Aug 2011 - Present

AAS Business Technology

Ozarks Technical Community College

Skills

Skills

Organization

I am very organized and I also enjoy organizing as a hobby.

Management

Managed 10+ employees, as well as the 5 trucks drove.

Problem Solving

Multi-line phones

Microsoft Office

Interest

I enjoy working on vehicles, organizing messes, photography, and spending time with my family. I am always interested in learning new things, and up to new challenges.

Portfolio

References

References

Delmar Qualls

Delmar was a coworker at Mediacom who i regularly was a dispatcher for.

Angie Bernardi

Family friend. Known over 25 years.