Ta Wanna Durham

Work History

Work History
Jul 2006 - Present

Testing Analyst

Citi
  • Maintain a high level of confidentiality
  • Perform necessary functions for Lockbox & Application testing
  • Developed a UAT Project tracking system
  • Assisted Lockbox Operations with RCSA Testing, Performance Analyses and Audit Prep
  • Provide support to an executive level manager
  • Maintain a high level of confidentiality
  • Lead role in ongoing project initiatives
  • Develop/modify company policies and procedures
  • Created a tracking database for tracking inbound/ongoing project initiatives
  • Created analysis of current business processes
  • Assisted with modification of PCM’s and Audit Prep
Feb 2006 - Jul 2006

Customer Service Representative

WSFS Bank
  • Provided exceptional customer service
  • Maintained a high level of confidentiality
  • Explained products and services to potential/new clients
  • Obtained contacts in preparation of new client accounts
  • Opened/managed new client accounts
  • Assisted clients in resolving account discrepancies
  • Maintained client account files
  • Performed a high volume of clerical duties such as answering/directing calls, operating office machines, handling incoming/outgoing mail, and operating office machines
  • Processed client transactions such as deposits, withdrawals and transfers
Feb 2005 - Feb 2006

Teller

  • Cash handling
  • Provided exceptional customer service
  • Maintained a high level of confidentiality
  • Assisted clients in resolving account discrepancies
  • Performed a high volume of clerical duties such as answering/directing calls, operating office machines, handling incoming/outgoing mail, and operating office machines
  • Processed client transactions such as deposits, withdrawals and transfers

Education

Education
Jan 2008 - Present

Master of Science

Wilmington University
May 2004 - May 2006

Bachelor of Science

Wilmington University

Objective

To acquire a leadership position with an organization where opportunities for advancement are attainable.