Education

Education
1999 - 2003

B.A. Sociology

Boston College
  • Undergraduate Research Fellow with Professor David Karp from May 2002 until May 2003. 

Work History

Work History
Feb 2015 - Present

Manager, Business Operations 

Medallia 
  • Member of 3-person team to successfully implement new time-tracking software (OpenAir) to 550 employees
  • Established OpenAir helpdesk; lead member of 2-person team responsible for responding to ~250 inquiries a month with 24-hour SLA
  • Primary design lead responsible to ensure any changes comply with user compatibility and all system integrations
Apr 2014 - Feb 2015

Customer Success Manager 

Medallia 
  • Managed $1.9MM client portfolio; oversaw $90K contract expansion
  • Mobilized resources to solve problems and managed short- and long-term project enhancements
Apr 2012 - Apr 2014

Consultant

Heller Consulting

  • Conducted detailed analyses of CRM systems at various non-profit organizations through staff interviews and extensive database reviews
  • Generated comprehensive project plans and recommendations based on analysis, past experience, and best practices
  • Implemented various project plans including data streamlining, data conversion, and CRM software selection
  • Contributed to organizational knowledge by updating internal documents, answering staff questions, and writing two published blog posts for Heller’s blog, theconnectedcause.com
Jan 2012 - Apr 2012

Intern

Inveneo
  • Assessed use of Salesforce in collecting and analyzing social impact numbers 
Oct 2011 - Dec 2011

Contractor

Room to Read

  • Various research and data quality projects for the Girls’ Education Program
Jan 2011 - Aug 2011

Volunteer

FrontlineSMS

  • Assisted with coding and interpreting data from user survey
  • Performed Salesforce data entry
  • Assisted with updating UserMap on Frontline SMS website 
Apr 2007 - Aug 2010

Senior Development Associate

Room to Read

  • Managed all day-to-day operations for donor database, including conducting trainings, maintaining data integrity, creating policies to ensure data consistency, and troubleshooting usability issues
  • Accessed donor database to respond to enquiries from the Board of Directors, Management Team, or any member of the development team including offices in Hong Kong and London
  • Supervised the work of an analyst tasked with data entry and report generation and a consultant who specializes in the Raiser’s Edge, Room to Read’s donor database
  • Led the implementation of two new donor management systems; ensured data integrity remained high, re-structured the data coding system to be more user-friendly to development staff and updated staff on the implementation process
  • Collaborated with the Director of Room to Read’s Girls’ Education Program and Inspire Group, part of Bain Consulting, to conduct a research project on the donor environment for girls’ education, including analyzing the results of a donor survey, comparing Room to Read to other similar programs, and providing recommendations to members of the management team
  • Asked by senior management to co-lead a 10-day trek to Cambodia for Room to Read volunteers and strategic partners to experience the work of the organization first-hand 
Jul 2005 - Apr 2007

Development Associate

Lucile Packard Foundation for Children's Health

  • Designed  and implemented the direct mail strategy for a $4MM annual fund by choosing the appropriate audience, collaborating with an external design team to create marketing collateral, and writing and editing donor appeal letters
  • Led data analysis for a yearly review of donor giving trends and effectiveness of direct marketing strategy
  • Managed 2 phone-a-thons by collaborating with Lucile Packard’s project manager at call vendor, checking daily results and making strategic changes as necessary, compiling data, and providing feedback for caller scripts 
Sep 2004 - Dec 2004

Promotional Recruiter

Jesuit Volunteer Corps
  • Created strategy for recruiting college seniors to join the Jesuit Volunteer Corps, including setting up visits at 35 colleges and universities in California and Arizona and sharing my experience as a volunteer
Aug 2003 - Aug 2004

Case Manager/Volunteer Coordinator

Jesuit Volunteer Corps
  • Managed an average caseload of ten shelter residents by creating case plans for each resident, monitoring their progress, and accessing services on their behalf
  • Re-structured the volunteer program by creating a more in-depth application form, implementing an interview and selection process for potential volunteers, establishing new volunteer opportunities and requiring new volunteers to attend monthly orientations

Skills

Skills

Project Management

 Managing consulting projects with strict timelines and budgets. Consistently completing projects on time and within budget.  3-month timeline to finish Master's dissertation required planning, setting goals, and keeping on a timeline Attended CompassPoint workshop in Project Management  Utilized the skills learned during an 8-month long project to overhaul the way end-users interacted with Raiser's Edge  For 3 years oversaw the planning and execution of 3-month long end-of-year mailing project   

Research

  Researched data-tracking trends for internship  Completed 3 research projects for Room to Read on various subjects and compiled them into 1-page documents for easy consumption Master's dissertation required extensive independent research; little was available on the chosen subject  

Managing Staff

  Managed a development associate and a consultant for one year   

Social Media: Blogger, Twitter, Google+, Facebook

Spanish

MSFT Office

Raiser's Edge

Salesforce

International Experience

Cambodia, May 2009

  • Co-led 10-day trek with Room to Read volunteers to experience our projects first-hand

Costa Rica, Jan-Mar 2005

  • Orphan/Childcare: tutored and played with young children, prepared meals, and supervised “field trips” outside of the orphanage
  • Conservation work: Performed nightly beach patrols for leatherback turtles, cleaned the beach of debris and helped reinforce a hiking trail 

Vacations: Scotland, England, Ireland, Portugal, Belgium 

Certifications

Certifications

Certified Luminate Online Consultant

Blackbaud

Certified Luminate CRM Consultant

Blackbaud

Certified Salesforce Administrator

Salesforce.com