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Work experience

Jun 2014Present

Senior Document Controller

Consolidated Contractors Co
Senior Document Controller, Oman Working as a part of the Document Control Group, monitoring and maintaining VBC & Dashboard systems as well as the hard copies archiving. Also dealing directly with employees and contractors/subcontractors. Main Job Tasks and Responsibilities: Respond to setup Dashboard with required data Diagnose and resolve technical issues Create credentials for employees Leading DCG department during head absence CAPABILITIES AND SKILLS Developing and analysis skills Excellent communications skills Ability to work under pressure and within a group Insistency and Intention to face problems. Treating with any new software. MS Office(Visio, MS Project, Outlook, Word, PowerPoint, Excel, Access) Java(Design Patterns, OOP, JDBC, JSP and Servlets) Oracle SQL Network
Jun 2012Aug 2012

Help Desk Specialist

Consolidated Contractors Co
Software and Hardware troubleshooting, Oman Working as a part of the IT technical support team, monitoring and maintaining the computer systems as well as the networks within the organization. Also dealing directly with employees and customers who have technical issues such as forgotten passwords, viruses or email issues. Main Job Tasks and Responsibilities: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates




Al Ahliyya Amman University