Etihad Etisalat - Mobily- Saudi Arabia (Riyadh)
- Business owner for all digital channel activities related to to Websites, Self-care, E-Commerce, Social Media & Mobile Apps.
- Formulating and implementing website, E-Commerce, SEO and Social Media Strategies.
- Keeping abreast of emerging SEO and social media trends and shared appropriate trends, tools, and resources with the senior management for further corrective measures.
- Optimized web pages for search terms (on-page SEO)
- Spearheaded the digital projects milestones, along with delivering the same hand to hand from one resource group to the other to ensure smooth functioning of the organization in an efficient and effective manner.
- Organized online self-care system for customers in conjunction with external agencies and associates.
- Establishing Online Digital policies and procedures to ensure standardization of web code and integration of web applications; This includes, but is not limited to defining time lines, develop code, write technical and functional specifications, write user manuals, write help files, assist in procurement of vendors / equipment / software and implementation
- Provide support to all users and ensure changes (in liaising with vendors/consultants/parent company) are made according to the requirements and upper management
- Acting as a Digital online trainer and providing guidance to utilize best optimize content for deployment and directing the preparation of briefs for design agencies whenever required.
- Handling Email Newsletter Campaigns.
- Developing and maintaining excellent business relationship with clients to ensure smooth functioning of the organization in an efficient and effective manner.
- Monitoring Key Digital online tool KPIs to identify business problems, accordingly drafting reports and providing recommendations to the upper management for addressing probable shortcoming.