Mohd Shahrul Affandi Md Murad

  • Klang Selangor
  • +60126660765
  • shaftpisces@gmail.com
Mohd Shahrul Affandi Md Murad

Job Hunting/ Looking for opportunity

Work History

Work History
Oct 2014 - Jan 2015

Service Desk Back Office

Huntsman Global Business Services Sdn Bhd

Handling of queries from customers, support groups and analyst via the telephone/system/apps. Ensure all request delegated to operational team is being processed in timely manner. Priorities the request based on urgency, fast track and escalation. (Reason for leaving: Claims and allowances promised wasn't given)

Aug 2014 - Oct 2014

Move Manager

Team Relocation Asia Sdn Bhd

Handling deliveries and oversee shipment and maintaining and building strong relationship Ensure account is maintained and running the move as cost efficiently as able without damaging customer satisfaction Complete all required documentation for exports as well as ensuring all documents reaches the required department (Reason for leaving: Contract Basis Term)

Oct 2011 - Mar 2014

Service Request Analyst

CSC Malaysia Sdn Bhd, Malaysia

Maintain good working relationships with onsite personnel's, support groups and other relevant team. Maintain good relationship with peers, team leads and manager. Prioritize work load and coordinate all workflow queues based on current business hours to meet SLA's. Contribute new knowledge article for respective regions. Handling of queries from customers, support groups and analyst via the telephone. Ensure all request delegated to operational team is being processed in timely manner. Priorities the request based on urgency, fast track and escalation.

Jul 2009 - Oct 2011

Maybank IT HelpDesk

CSC Malaysia Sdn Bhd

Provide customer service and IT support over all means of communication to users in Malaysia and Singapore. Resolve issues and handle requests reported. Perform escalation and workflow procedures. Handling customer requests in a professional manner through phone and email provide high quality support. Work collaboration with other team members to establish and maintain a confidential and sensitive work environment. Updates and to close case in the system instantly to meet high SLA. Adhere to and promote established Support policies and procedures.

Aug 2007 - Apr 2008

SAP HR Processing/ MTT300 Tester

ACS Malaysia Sdn Bhd

Specialization on Testing, HR and Production SAP 4.6 US PA Transaction Processor. Maintain employee human resource record accurately and in timely manner in SAP by complying with the specification agreement with the Motorola Company. Handle Motorola US and Latin America employees. Process customer enquiries and requests by applying the HR standard operating procedures and utilizing problem solving skills for resolution.

Apr 2006 - Sep 2006

Technical Support Executive Level 1

VADs BHD, Malaysia

To provide information to customers and attend to customer needs. To represent the company on good services and quality. Perform the technical support and troubleshooting for the streamyx users and also for all customer of TM. Provide latest information on products as well as on the network configuration. Offer network solutions that cover LAN integration, routers, IP telephony and VOIP equipment, network security i.e Firewall and intrusion system.

Education

Education
Jan 2006 - Apr 2006

Certificate of Web Publishing & Application (Trainee Scheme)

Cosmopoint College of Technology, Cosmopoint College of Technology, Klang
Jul 2002 - Jun 2005

Diploma in Electronics and IT (Engineering)

German Malaysian Institute (Gmi), Cheras
Jul 2000 - Jun 2002

Certificate in Electronics Communication (Technology)

Mara Technology Institute Beseri, Perlis