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Mohannad Ali

IT System Administrator at Department Operations of public transport

Work experience

Sep 2013Present

IT System Administrator

Greater Amman Municipality - Department Operations of public transport
 Controlling and monitoring user access to the database  Modify the structure of the database, screens, reports, and, if necessary, in accordance with the need to work  Backing up and restoring the database and Maintaining archived data on tape  Installing and upgrading the Oracle server and application tools  Backing up and restoring the database  Training new employees in the use of the system and all the powers granted to him by  Install, maintain and undertake necessary upgrades of all hardware, software, operating systems and applications – including the local area network (LAN)  Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates and patches.  Support LANs, WANs, network segments, Internet, and intranet systems  Evaluate and modify system's performance , Identify user needs.  Troubleshoot system problems and find workable solutions
Feb 2010Present

Technical Support Engineer

Greater Amman Municipality - Radio Hawa Amman FM
 installing and configuring computer hardware operating systems and applications , monitoring and maintaining computer systems and networks .  talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues .  providing training and technical support for users with varying levels of IT knowledge and competence .  troubleshooting system and network problems and diagnosing and solving hardware/software faults , replacing parts as required .  providing support, including procedural documentation and relevant reports .  supporting the roll-out of new applications , setting up new users' accounts and profiles and dealing with password issues .  rapidly establishing a good working relationship with customers and other professionals, e.g., software developers .  Configuration / setup and Troubleshooting of LAN / WAN and wireless modems . Working closely with other departments/organizations with other IT staff .  Preparation of operational plans and operational Hawa Amman Radio at the enterprise level .  Generate all reports and (Key Performance Indicators ) KPIs for work level.  Responsible for the radio page on Facebook and Twitter , updating the programme and ensuring that the on-air and online content are the same..  Responsible for follow-up radio and site modifications to the content ( www.hawaamman.jo )  Using technology, such as Netia Radio Assist , Cool Edit Pro and Adobe Audition, for editing and production purposes ; converting text, graphics, video and audio files into other formats .  Integrating (synchronization) of pre-recorded audio (dialogue, sound effects and music) , Re-recording and synchronizing audio (post-synching) , mixing and balancing speech, effects and music ; editing audio packages with digital editing software .
Nov 2004Present

Technical support (System Administrator)

GAM

Education

20012007

Computer Science

Al-Jami'ah Al-Urdunia

Skills

MS Project
Web Development
Visual Basic
PHP
Oracle Applications
MySQL
Business Intelligence
Linux
System Administration
Requirements Analysis
Troubleshooting
Windows
Database Administration
IIS
Software Project Management
Systems Analysis
Software Documentation
Business Analysis
Web Applications
SharePoint
jQuery
Visual Studio
Software Engineering
Integration
Windows Server
Security
VB.NET
Programming
Visio
Database Design
ERP
Unix
ITIL
PL/SQL
Oracle
Operating Systems
Databases
Architecture
ASP.NET
.NET
HTML
Microsoft SQL Server
Software Development
XML
C
JavaScript
SQL
C#
C++
Java