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Summary

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.And also a good Information technology professional with a background in project management, business and systems analysis, installation and configuration seeks position as a Systems Analyst in a fast-paced startup.

Work History

Sales Executive

Frontline Communication
Jun 2014Mar 2015

Achieve Given Daily, Weekly & Monthly Targets.Converting Leads into Customers and attending any inbound calls and answer any questions the customer might have and convince them to avail our Credit Repair Services basically sell it to them by using appropriate sales skills and the script provided.Follow-up key conversations to develop the customers' interest, get the sale closed and retain the customer for a long period of time.Develop a list of warm call backs i.e. people who ask you to call back later to get personal details.Follow-up pending sales.Maintain a Daily Sales Sheet for your own record.Provide customers the required information about our service and charges.Recommend process improvements and software improvements.Up-Sell products and services (If Any).Responsible to carry out all other duties as assigned by the Management.

Customer Service Officer (CSO)

FlexSource International
Oct 2013Apr 2014

My Responsibilities were:  Provide product services to all over the Canada offering by an Out Bond International Company  Bell Canada. Resolve their Billing or Service issues.  Satisfy the Customer with giving them best possible promotion service. >: Make 3 online sales everyday on net for products like: => Telephone Land Line Service. => Internet Service. => HD Television Programming & Set Top Box Service. => Smart Phones & there billing Services.

Radio Presenter,Program Manager & Coordinator

Amz Fm (web Based Radio)
Feb 2013Nov 2015

My Responsibilities were: To do a creative show which no other Rj on your same channel or on any other station has done yet.  Do a show which surely a real productive show.  Produce and generate the level of listeners as well as marketing concern. Full fill the requirements of listeners as well as the radio channel. Maintain the family environment during the show.  Handle any type of listener & there behaviors.  Should accept the negative response from listeners.  Change negative responses into positive by means of your hard work and make your show more better which can surly satisfy the listeners.  Make the show better & better to bring listeners towards positivity by means of doing creative things in show, make creative ideas to make the show more productive.  Motivate listeners towards positivity by means of sharing your life experiences about the world & society.  Make difference & balance in listener’s point of view & also define to listeners the difference between the real world (reality) & the dream world.

Education

CCNA 200-120(Routing&Switching)

Computer Collegiate
Oct 2015April 2016

Operation of IP Data Networks
LAN Switching Technologies
LAN Redundancy
IP Addressing (IPv4/IPv6)
IP Routing Technologies
IP Services
Network Device Security
WAN Technologies
Wireless LANs
Point-to-Point Connections
Frame Relay
Broadband Solutions
Network Address Translation for IPv4
Monitoring the Network
Troubleshooting the Network

MCSA 70-410 TO 412(Windows Server 2012)

Computer Collegiate
June 2014July 2014

70-410 Installing and Configuring Windows Server 2012

70-411 Administering Windows Server 2012

70-412 Configuring Advanced Windows Server 2012 Services

Intermediate

Govt.National College
May 2013Apr 2015

Highly Secondary School Certificatein Commerce with 1stDivision in 2015 from Board Of Intermediate, Karachi Pakistan.

Matriculation

City Model School
Mar 2013

Matriculation in Computer Science In 2013 from Board Of Secondary Education, Karachi Pakistan.

Computer Skills

  • MS Office(2007-2013) :

MS Excel, MS Power Point, MS Word, MS Outlook.

  • MCSA(WINDOWS SERVER 2012):

Microsoft Ceritified Solution Associate

  • ASSOCIATE’S DEGREE, SYSTEM, NETWORKING, AND LAN/WAN MANAGEMENT/MANAGER:

Cisco Certified Network Associate

  • Social Media & Digital Marketing:

Blogging,Facebook, Twitter, Google+, Instagram, Linkdln, Pinterest, Flickr, Foursquare, SMO - social media optimization, Internet Marketing

Competencies

Computer skills

Proficient computer literacy proven through work experience in [Front desk IT, software programming and applications, spreadsheet tabulations, social media coordination

Communicaction  SKills

Verbal, Listening, and Written

Having communication skills in order to listen effectively  boss, co-workers or clients, Communicate and facilitate discussions effectively with team, prepare and deliver presentations, write work reports and more.

Interpersonal skills

Interpersonal and relationship building skills proven through work experience in [club involvement, teamwork, student leader, workshop facilitator,

Leadership

Exceptional leadership skills developed through work experience in [club or school government position, tutoring, student mentor/leader, personal coach/trainer

Adaptability

Flexible team player who prospers in a fast-paced work environment based on past experience [balancing a full course load with a part-time job, working odd hours, a busy office

Personal Information

Father Name: Abid Ali Khan

Address: Falte # A-203 Naveed Arcade F.B Area,Block 09

Date Of Birth: 30-July-1997

Martial Satus: Single

CNIC NO:42201-8905691-3

Domicile PRC:Dist Central Karachi,Sindh

About My Self

 I am absolutely passionate about pursing career in my field.I amenergetic ambitious person who has developed a mature and responsible approach to any task I undertake, or situation that I am presented with.I have opportunity to work in that position previously and gain some practical experience.I am a hard working, reliable, and a keep learner,Although I am very capable with working in a team and leading others to achieve objectives.

References

Will Be Furnished Upon Request

Certificates