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Mohammed Y. Al Qahtani

Contact & E. Channel Services Officer

About Me

  I am motivated and hard working individual. Have the ability to grasp new reasonable ideas and integrate them into desired results

Work experience

Mar 2010Present

Call Center Officer

Alinma investment 

Contact & E. Channel Services 

Feb 2009Mar 2010

customer sales officer -AlKhalij Branch 

Arab National Bank 

Manage all customer services lounge operations and marketing / sale of all banking products to customers.

Aug 2007Feb 2009

Customer complaint Officer


Receiving customer complaints and submit it to the relevant departments, and follow-up resolved and then inform the customer the solution.

Feb 2007Aug 2007

 Phone Banking Supervisor

  Arab National Bank 

Customer Service (Credit card, Up-scale, Accounts, Pension,  Investment and loans services) 

Oct 2006Feb 2007

Phone Banking agent ( Staff )

 Arab National Bank
  • Customer Service (Credit card, Up-scale, Accounts, Pension,  Investment and loans services) 
Sep 2005Oct 2006

 Phone Banking agent ( Contract)

 Arab National Bank 

alternate delivery channel, Phone Banking 


Jan 2011Jan 2015


King Faisal University 

Business Administration

Dec 2002Dec 2005

Diploma of The Associate Degree 

College of Technology

Computer Technology in the field of Programming

Training Courses

May 2010May 2010

General certificate of dealing in securities (CME)

 Capital Market Authority
May 2008May 2008

Problem Solving And Decision Making 

 Arab National Bank
Mar 2007Mar 2007

Service Excellence 

The Institute of Banking 
Mar 2006Apr 2006

Basic skills for a call center Staff 

MSD Center
Sep 2005Oct 2005

Hatif Alarabi Comprehensive Training Program

  Arab National Bank
Feb 2005Mar 2005

Program to create job-seekers to the private sector

Human Resources Development Fund
Feb 2004Jan 2005

English Language Cource 

Direct English


  • Basically Arabic.
  • Very well in English.

Very well in English.

Other Skills:

  • Microsoft Office Application: proficient.
  • Analyze and reporting.
  • Typing English and Arabic.
  • Fast learner.
  • Very effective in-group work.