Mohammed Y. Al Qahtani

  • Riyadh

Contact & E. Channel Services Officer

About Me

  I am motivated and hard working individual. Have the ability to grasp new reasonable ideas and integrate them into desired results

Work History

Work History
Mar 2010 - Present

Call Center Officer

Alinma investment 

Contact & E. Channel Services 

Feb 2009 - Mar 2010

customer sales officer -AlKhalij Branch 

Arab National Bank 

Manage all customer services lounge operations and marketing / sale of all banking products to customers.

Aug 2007 - Feb 2009

Customer complaint Officer

   ARAB NATIONAL BANK 

Receiving customer complaints and submit it to the relevant departments, and follow-up resolved and then inform the customer the solution.

Feb 2007 - Aug 2007

 Phone Banking Supervisor

  Arab National Bank 

Customer Service (Credit card, Up-scale, Accounts, Pension,  Investment and loans services) 

Oct 2006 - Feb 2007

Phone Banking agent ( Staff )

 Arab National Bank
  • Customer Service (Credit card, Up-scale, Accounts, Pension,  Investment and loans services) 
Sep 2005 - Oct 2006

 Phone Banking agent ( Contract)

 Arab National Bank 

alternate delivery channel, Phone Banking 

Education

Education
Jan 2011 - Jan 2015

Bachelor

King Faisal University 

Business Administration

Dec 2002 - Dec 2005

Diploma of The Associate Degree 

College of Technology

Computer Technology in the field of Programming

Training Courses

Certifications
May 2010 - May 2010

General certificate of dealing in securities (CME)

 Capital Market Authority
May 2008 - May 2008

Problem Solving And Decision Making 

 Arab National Bank
Mar 2007 - Mar 2007

Service Excellence 

The Institute of Banking 
Mar 2006 - Apr 2006

Basic skills for a call center Staff 

MSD Center
Sep 2005 - Oct 2005

Hatif Alarabi Comprehensive Training Program

  Arab National Bank
Feb 2005 - Mar 2005

Program to create job-seekers to the private sector

Human Resources Development Fund
Feb 2004 - Jan 2005

English Language Cource 

Direct English

Languages

  • Basically Arabic.
  • Very well in English.

Very well in English.

Other Skills:

  • Microsoft Office Application: proficient.
  • Analyze and reporting.
  • Typing English and Arabic.
  • Fast learner.
  • Very effective in-group work.