Mohammed Sheik Imran

A dynamic VoIP engineer with the necessary drive and determination to resolve complex issues. Possess effective organizational skills and excellent working knowledge of networking protocols and having a commitment to keep up to date with the latest developments.

• Analyzing and troubleshooting of voice call issues(call failure,call drop,voice quality issues,Wrong CLI, call looping, FAS, FAX complaints, etc,.) 
• Work experience on analyzing VOIP protocols such as SIP, SDP, RTP and H.248.
• Hands on experience on Packet capture tool Wireshark Protocol Analyser.
• Knowledge in audio codec G.711, G.729.
• Hands on experience on Acme SBC (Session Border Controller).
• Hands on experience on Siemens, Huawei Softswitches and Media Gateway.
  
• Work experience in PSTN Complaints.
• Experience in routing NLD and ILD voice traffic based on least cost routing.
• Hands on experience on Trace tools (Tekelec, NMS, Jerasoft and Empirix E-XMS Diagnostics).
• Knowledge on networking and network protocols, e.g., TCP/IP, IPv4/IPv6.
  
• Programming skills in C,C++.

• Troubleshooting quality related problems like ASR, ACD, NER etc in the network by checking end to end path, identifying problem and providing permanent solution to clients.
• Continuous tracking & resolving of trouble tickets within SLA.
• Monitoring the performance of the international routes.
• Fault handling and escalation ( Identifying and responding to faults in networks, liaising with third party suppliers and vendors, handling escalation through to resolution).
• Improving Network voice quality by analyzing Qos parameters ( Packet loss,MOS, R factor etc,. ) 
• Resolving IN related issues (NTFS, ITFS incoming, ITFS outgoing and Hubbing).
• Centralized Single point of contact for all ILD Carriers, POIIs, customers & other operators.
• Providing resolution for DATA Services like Video Conferencing.
• Coordinating with ILD commercial & Marketing Teams for identifying viable alternate solutions to resolve customer complaints in SLA.
• Take up escalated technical issues with NLD Poi's and International Carriers.
• Handling Bharti's VOIP Products – MBIC and MVOIP
• Handling faults on Bharti's VoIP Calling App called Airtel Talk.
• Implementing Routing changes for Traffic based on load sharing, carrier quota.
• Monitoring Session Border Controller process loads during peak hours and distributing the traffic for efficient usage of resources.
• Identifying spam traffic and blocking traffic for entire trunk group / specific Numbers.
• Co-ordination with International Carriers- Verizon, AT&T, British Telecom, Etisalat etc.

Nationality               Indian

Date of Birth            5th May 1991

Languages known  Tamil, English and Kannada

I hereby declare that the information furnished above is true to the best of my knowledge and belief.


                                                                                                                                ( Mohammed Sheik Imran )