Mohammed ShaheZama

Mobile : +918867717599

Objective

  • To join a fast growing, reputed company where I can learn, earn and grow personally and professionally by implementing my skills, knowledge and technical expertise

Work History

Work History

Net Connect / Infosys

Jul 2014 - Jan 2015

Service Desk Executive

  •  Creating & Sharing Daily Call Reports using MS Excel.
  • Handling Incoming Calls.
  • Handling Mails from Customers / Onsite Engineers.

  • Logging, Updating & Closing Incidents on Trainees / Employees request.

  • Configuring or troubleshooting MS Outlook.

Apex Services / WIPRO

Jun 2013 - Mar 2014

Service Desk Executive

  • Creating & Sharing Daily Call Reports using MS Excel.
  • Handling Incoming Calls.
  • Handling Mails from Customers / Onsite Engineers.

  • Logging, Updating & Closing Incidents on Trainees / Employees request.

  • Trouble shooting (System Slowness, Printer Configuration Issue , etc… )
  • Configuring or troubleshooting MS Outlook.

  • Managing Remote & Admin Passwords of BO Servers / Desktops / Laptops / P.O.S Machines

Education

Education

D.Bannumaiah's College of Arts and Commerce

Jul 2010 - Jun 2013

Bachelor of Commerce

  • This Institute is affiliated with University of Mysore
  • All semesters are cleared with average percentage of 68%.

Farooqia P.U College

Jun 2008 - May 2010

PUC

  • This Institute is affiliated with Karnataka PU Board.
  • Exams are cleared with percentage of 56% 

MES High School

Jun 2007 - May 2008

S.S.L.C / 10th

This Institute is affiliated with K.S.E.E.B

Exams are cleared with percentage of 568.88%. 

Skills

Skills
Communication Skills

Verbal and Written 

Virtual Skills
  • C & C++ Programming
  • Microsoft Office                                    
  • Visual Basic 6.0
  • Corel Draw X3 & ADOBE Photoshop
  • HTML & DHTML
  • WINDOWS 7

Certifications / Achievements

Certifications

STAR OF MONTH

Jun 2013 - Mar 2014

WIPRO

  • Certified for successfully satisfying customer service.

Appreciation

Jul 2013 - Mar 2014

WIPRO

  • Got Appreciated from G.SM.C head (Wipro-Mysore)  & Program Manager.

Diploma in Computer Applications

Jan 2012 - Feb 2013

KEONICS

This course teaches Webdesign, Programming and Graphic design related tools. 

English Communication

May 2010 - Aug 2010

English HUB

  • Achieved English Communication Training from English Hub

Personal details

    • Name                                           :           Mohammed ShaheZama        
    • Father’s Name                        :           Fairoz Ahmed
    • Mother’s Name                       :           Gulnaz Parveen
    • Date of Birth                             :           23rd March ,1993                     :          
    • Sex                                                :           Male.
    • Marital Status                          :           Single
    • Nationality                                :           Indian
    • Religion                                      :           Islam (Muslim)                       :          
    • Languages Known                :           English, Hindi ,Urdu & Kannada

Hobbies

    • Movies
    • Animation
    • Virtual Gaming
    • Internet Browsing
    • Fiction Writing
    • Computing

Declaration

                I hereby declare that above statements are true to the best of my knowledge & belief.

Place   : Mysore                                                                                                              Signature.

Date    :                                                                                                          (Mohammed ShaheZama)             

References Upon Request

References

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