- To join a fast growing, reputed company where I can learn, earn and grow personally and professionally by implementing my skills, knowledge and technical expertise
- Mysore Karnataka
Objective
Work experience
Work experienceNet Connect / Infosys
Jul 2014 - Jan 2015
Service Desk Executive
- Creating & Sharing Daily Call Reports using MS Excel.
- Handling Incoming Calls.
Handling Mails from Customers / Onsite Engineers.
Logging, Updating & Closing Incidents on Trainees / Employees request.
Configuring or troubleshooting MS Outlook.
Apex Services / WIPRO
Jun 2013 - Mar 2014
Service Desk Executive
- Creating & Sharing Daily Call Reports using MS Excel.
- Handling Incoming Calls.
Handling Mails from Customers / Onsite Engineers.
Logging, Updating & Closing Incidents on Trainees / Employees request.
- Trouble shooting (System Slowness, Printer Configuration Issue , etc… )
Configuring or troubleshooting MS Outlook.
- Managing Remote & Admin Passwords of BO Servers / Desktops / Laptops / P.O.S Machines
Education
EducationD.Bannumaiah's College of Arts and Commerce
Jul 2010 - Jun 2013
Bachelor of Commerce
- This Institute is affiliated with University of Mysore
- All semesters are cleared with average percentage of 68%.
Farooqia P.U College
Jun 2008 - May 2010
PUC
- This Institute is affiliated with Karnataka PU Board.
- Exams are cleared with percentage of 56%
MES High School
Jun 2007 - May 2008
S.S.L.C / 10th
This Institute is affiliated with K.S.E.E.B
Exams are cleared with percentage of 568.88%.
Skills
SkillsCommunication Skills
Verbal and Written
Virtual Skills
- C & C++ Programming
- Microsoft Office
- Visual Basic 6.0
- Corel Draw X3 & ADOBE Photoshop
- HTML & DHTML
- WINDOWS 7
Certifications / Achievements
CertificationsSTAR OF MONTH
Jun 2013 - Mar 2014
WIPRO
- Certified for successfully satisfying customer service.
Appreciation
Jul 2013 - Mar 2014
WIPRO
- Got Appreciated from G.SM.C head (Wipro-Mysore) & Program Manager.
Diploma in Computer Applications
Jan 2012 - Feb 2013
KEONICS
This course teaches Webdesign, Programming and Graphic design related tools.
English Communication
May 2010 - Aug 2010
English HUB
- Achieved English Communication Training from English Hub
Personal details
- Name : Mohammed ShaheZama
- Father’s Name : Fairoz Ahmed
- Mother’s Name : Gulnaz Parveen
- Date of Birth : 23rd March ,1993 :
- Sex : Male.
- Marital Status : Single
- Nationality : Indian
- Religion : Islam (Muslim) :
- Languages Known : English, Hindi ,Urdu & Kannada
Hobbies
- Movies
- Animation
- Virtual Gaming
- Internet Browsing
- Fiction Writing
- Computing
Declaration
I hereby declare that above statements are true to the best of my knowledge & belief.
Place : Mysore Signature.
Date : (Mohammed ShaheZama)
References Upon Request
References-