Mohammed Moinulhasan

• Managing and controlling back end cash operations for over 6000+ATMs and 500+ BNA and CRM.
• Defining and implementing backend process in line with the Service Level Agreement (SLA) signed with Clients.
• Conduct regular meetings with Clients (Bank) and Vendors (CRA) for process improvements.
• Regular assessment of defined process internally and with Vendors (CRA).
• Working with other support functions within Operations team to ensure smooth service delivery to the Clients (Banks).
• Cost Analysis and Reductions through Optimization and planning on the forecast level of ATM to ensure that the cash replenishments (fills) are kept to minimum possible numbers subsequently maintaining cash efficiency ratio.
• Oversee MIS and reporting - Internal as well as Customer based on the frequency defined.
• Identify and highlight operational issues related to operations customers, vendors (external as well as internal) and ensuring resolution.
• Analysis of ATM down time pertains to cash.
• Oversee Issues related to Takeover of New ATMs and other day to day operational issues.
• CRA management.
• Handling Vendor queries related to Cash Management.
• Administer dispute cases, overage & shortage cases, Presenter Error cases & CBR mismatches, Cheque queries.
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies and service excellence standards.
• Determine staffing requirements, work assignment and schedules.
• Develop and maintain operational guidelines for staffs.
• Assist Senior Manager in supervising daily operations of function.
• Assist in interviewing, recruiting, training, performance evaluation, and promotion/termination activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.

List of clients managed at Hitachi Payments:

1. CITI Bank
2. ICICI Bank
3. IndusInd Bank
4. Yes Bank (ATM, BNA & CRM)
5. IDBI Bank
6. Canara Bank
7. Kotak (Erstwhile ING Vysya Bank)
8. Central Bank of India
9. Bank of Maharashtra (BNA & CRM).

Credits:

• Awarded with Customer delight award for excellence in customer management.
• Managed Project for transition of ATM's from other service provider FSS and TCPSL to Hitachi for ICICI within required time.
• Managed Project for transition of ATM's from EN to Hitachi for IDBI Bank within stipulated time frame.
• Successfully handled Multi Vendor Software project which involves installation of software for a customer across the PAN India machines serviced through Hitachi.
• Managed transition of all account in to in house built cash management tool for better and enhanced forecasting of ATM's.
• Worked with internal teams in reducing the downtime of high transacting ATM's which improved Uptime of the ATM's with increased transactions.

Roles and Responsibilities:

• Regular communication with the customers.
• Sample and Bulk order Follow up.
• Confirmation on delivery of sample orders to customer after getting confirmation from sample department.
• Confirmation on delivery of bulk orders to customer after seeking confirmation from planning department.
• Working out costing of the product keeping in sync with customer's requirement.
• Follow up and confirmation of prices to customers after receiving approval from Director.
• Approval of leather & shoes from customer before it goes to production. Approval of materials from customer before it goes to production.
• Follow up of labels, bar codes and packing list from customer for each order.
• Preparation of order details for both sample and bulk production.
• Follow up of all special instruction from customer and hand over to technical department.
• Following up of checklist like Sample patterns, bulk patterns, show board and confirmation sample shoe from customer and hand over to PD.
• Handling customer technicians/representative during their visit/stay.
• Following up of delivery date till the date of shipment and passing the shipment details to customers.

Graduated in Bachelor of Leather Technology from Anna University in the year 2009 with 6.834 (CGPA).

Completed H.S.C. School in the year 2005 with 73.16 %.

Completed S.S.C School in the year 2003 with 81.00 %