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Summary

Highly trained and experienced IT support professional with proven experience in putting expertise to practice. I have the willingness to learn and grow personally and professionally. Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skills development that help build confidence and high level motivation to achieve desired results.

Work History

20152017

Technical Support

Fonon Services for Operation & Maintenance 
  1.  Connect, install and support LANs / WANs network segments, Internet and intranet.
  2.  Design and deploy networks.
  3.  Perform network address assignment.
  4.  Assign routing protocols and routing table configuration.
  5.  Assigning configuration of authentication and authorization of directory services.
  6.  Managing and maintaining the servers, routers and switches.
  7.  Installing & upgrading PC hardware, software, and peripheral components as required.
  8.  Analyze, isolate issues and diagnose common PC problems.
  9.  Identify user's needs and support for users.
  10.  Maintain integrity of the network, server deployment and security.
  11.  Planning & accomplishing scheduled maintenance upgrades.
  12.  Evaluating software and hardware to be deployed in desktop environment.
  13.  Providing basic instruction to end users on desktop software when necessary.
  14.  Ensure network connectivity through technical considerations.
  15.  Test fixes to ensure problem has been adequately resolved.
  16.  Record, track, and document the help desk request problem-solving process.
  17.  Build rapport and elicit problem details from help desk customers.
  18.  labeling and routing equipment and cables; recording configuration diagrams and specifications.

Education

20102014

BSc (Hons)   in   Information Technology & Communications.

Arab Open University

Grade : Second Class Honours  (1 st Division)


Certificates

  • CCNA Routing & Switching (200-125)
  • MCSA Windows Server 2012
  • Virtualization Management
  • Cloud Computing
  • Comptia A+
  • ITIL Foundation
  • Digital Garage from Google
  • Microsoft Azure Site-to-Site VPN
  • Cyber Security
  • Wireless LAN Security
  • Troubleshooting Wireless LANs
  • NDG Linux

Personal Skills

•  Ability to conduct research into a wide range of computing issues as required.

•  Ability to absorb and retain information quickly.

•  Highly self motivated and directed.

•  Keen attention to details.

•  Proven analytical and problem-solving abilities.

•  Ability to effectively prioritize and execute tasks in a high-pressure environment.

•  Exceptional customer service orientation.

•  Experience working in a team-oriented, collaborative environment.  

Area of expertises

  • Vpn Technologies
  • Database : MS SQL server
  • Backup / Restore Tools & Disaster Recovery
  • TCP / Ip & OSI 
  • Virtualization
  • Cloud Computing
  • Web Analytics
  • IPv6
  • Essentials Security
  • Wireless Technology and Standards
  • Wireless LAN Security
  • Switching
  • Routers
  • Firewalls
  • Remote Access
  • LAN/WAN networks
  • Windows Server
  • Configuration & maintenance
  • Troubleshooting
  • Operating systems