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Highly trained and experienced IT support professional with proven experience in putting expertise to practice. I have the willingness to learn and grow personally and professionally.

Work History


Technical Support

Fonon Services for Operation & Maintenance 
  1. Installing & upgrading PC hardware, software, and peripheral components as required.
  2.  Providing first, second line telecommunications support.
  3.  Performing troubleshooting to isolate and diagnose common PC problems.
  4.  Providing users with desktop hardware and software technical support.
  5.  Planning & accomplishing scheduled maintenance upgrades
  6.  Evaluating software and hardware to be deployed in desktop environment.
  7.  Providing basic instruction to end users on desktop software when necessary.
  8.  Escalating & communicate support issues to IT Manager when necessary.
  9. Test fixes to ensure problem has been adequately resolved.
  10. Record, track, and document the help desk request problem-solving process.
  11. Build rapport and elicit problem details from help desk customers.
  12. labeling and routing equipment and cables; recording configuration diagrams and specifications.

Web Developer  

Free lancer

Graduation projects using programming languages ( Java Object Oriented, C++ , Visual Basic, Php, SQL, Html, Java script )




BSc (Hons)   in   Information Technology & Communications.

Arab Open University

Grade : Second Class Honours  (1 st Division)


Oxford courses in English language

Open University


  • CCNA Routing & Switching
  • Wireless LAN Security
  • Troubleshooting Wireless LANs
  • Cyber Security
  • NDG Linux

Personal Skills

•  Ability to conduct research into a wide range of computing issues as required.

•  Ability to absorb and retain information quickly.

•  Highly self motivated and directed.

•  Keen attention to details.

•  Proven analytical and problem-solving abilities.

•  Ability to effectively prioritize and execute tasks in a high-pressure environment.

•  Exceptional customer service orientation.

•  Experience working in a team-oriented, collaborative environment.  


  • English : Fluent
  • French : Conversational
  • Arabic :  Native

Area of expertises

  • Relational Databases
  • my SQL
  • Switching
  • Routers
  • Firewalls
  • Remote Access
  • LAN/WAN networks
  • Windows Server
  • Configuration & maintenance
  • Troubleshooting
  • Operating systems