Mohammed Al Obaidy

Mohammed Al Obaidy

Flight Operations & Logistics Coordinator with Customer Service Experience


Flight operations & Logistics coordinator with Four years of experience. Extensive background in Customer Service.


To secure a position where by hard work, dedication and the ability to acquire new skills will advantage any company I Work for.


Availability : Immediately

Visa Status : Employment Visa (Sharjah SAIFZONE / Chapman Freeborn Aviation Services)

Nationality : Iraqi

Driving License : UAE / Dubai Driving Licence


Arabic : Native

English : Fluent




Team Management

Commercial Aviation

Customer Service

Flight Operations         

Work History

Work History

Logistics / Warehouse COORDINATOR

Jan 2015 - Present
Chapman Freeborn Aviation Services
  • Liaise with international carriers to agree transport costs, ensure the best possible solutions are found that fits the client’s requirement.
  • Tender job revenues to clients ensuring a bespoke solution is found for them best fitting their request, offering different transport solutions where applicable.
  • Monitor the progression of transport, advising the client at agreed milestones, and ensuring the transport is running to schedule.
  • Ensure our client's bespoke freight management system is correctly monitored and updated when required. Build excellent relationships with multinational clients who are under immense pressure.
  • Answer incoming telephone calls professionally and deal with enquiries quickly

Flight Operations Officer / COORDINATOR

Jan 2012 - Dec 2014
  • Coordination with non- scheduled operators.
  • Assisting pilots in flight preparation and providing the relevant information required.
  • Assisting the Pilot- in- Command in preparation Flight Plans, approving and signing such plans and filling the Air
  • Traffic Control Flights Plans with appropriate Air Traffic Control Center.
  • Provide Over flying / landing permission to different Operators through various countries CAA departments.
  • Ensuring the safety of the flight from time of departure till the time of arrival and monitoring flight progress.
  • Analyze and evaluate meteorological information to determine potential haz ards to safety of flight.
  • Coordinate with different airports department including ramp, cargo and ATC regarding flights.
  • Update Operations documents including JEPPESEN, AIP, and SOP.
  • Pass MVT messages and other relevant messages on SITA & Outlook Express and clients, handling agents and operators.
  • Arranging for fuel, handling, and overflight/landing permits.
  • Liaise with customers for schedule, revisions and other information concerning their shipments.
  • Sending flight movements, delay and revision messages.

Reservations Agent, Customer Service & Notify Team (Flights Disruption)

Nov 2008 - Dec 2011
Air Arabia
  • Takes calls from customers, potential customers, suppliers, agents and other making inquiries regarding the services and products of Air Arabia.
  • Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers.
  • Determines charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Meet the monthly (Revenue, calls & quality) targets to reach the max level of punctuality & productivity.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Monitor flights status, departures and arrivals.
  • Inform passengers about scheduled/non- scheduled delays and cancellations by (SMS, E- mails and calling passengers).
  • Passing the delay and cancellation information to call center agents so they can inform the passengers.
  • Sending all PNRs with international contacts to our GSA and outstations so they can inform the passengers of their respective countries from their end.
  • Receive and process any requests from the GSA and outstations for any modifications and cancellations on the PNRs requested by the passengers.
  • Processing all ground operations, airport transfer desk and visa check team requests such as re booking miss- connection, DNBs and long transit passengers as per their requests and convenience.

Team Leader (Internet Helpdesk Support)

Aug 2005 - Nov 2008
Etisalat Customer Care Center
  • Encouraging, supporting, and motivating actively one's peer team.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Monitoring, organiz ing, and coaching team on a day- to- day basis.
  • Communicating the company's purpose, core values, vision to the front employees.
  • Ensuring that the employees follow their schedules properly as designed.
  • Striving for new ways continually, to increase the opportunities of sales.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Facilitating cross- functional communication within employees for improved working condition.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets.



IATA Diploma Aviation Studies (Ongoing)

Apr 2015 - 2016
IATA Distance Learning

IATA Ground Operations Management Course (Ongoing)

Apr 2015 - Sep 2015
IATA Distance Learning

Flight Dispatch Training Course (No License)

Sheffield School of Aeronautics

Flight Dispatch Training Course (No License)

Emirates Aviation College

Associate of Science Information Technology

Sep 2005 - Sep 2009
American College of Dubai