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Mohammed Abubaker

IT Technical Support Engineer Site Supervisor at DAL GROUP

Work experience

Oct 2009Present

Computer Engineer

DAL Group
  • Managed and Administered Windows XP and Windows 7 windows 8 workstations and laptops.
  • Assuring all workstations is virus free by using Kaspersky Server Corporate.
  • Assure available stock of cartridges to all printers’ models at all times.
  • Supported CAT, MANITOU, COMPASS, XCMG, VALTRA Software.
  • Supported Merced’s Benz SD, X-Connect, WIS, ASRA, and EPC.
  • Supported Mitsubishi & FAW, KIA, Dinguses System.
  • Supported Microsoft Office 2007/2010/2013.
  • Preparing new PCs and handover to requesters.
  • Remote assistance to other upcountry deports.
  • Avaya telephone system VoIP Configuration.
  • Network Troubleshooting.
  • Shared knowledge with new recruits.

Education

Apr 2003Jan 2008

Academy of Engineering Sciences

B.Sc. (Honors) in Electrical Engineering (Computer Engineering)

Skills

Windows XP, Vista, Win7 Windows 8
installation, Updating windows & troubleshooting problem
Windows Server 2003/2008
installation, troubleshooting problem Active Directory 2008/2012 DNS, DHCP, VPN
LAN/WAN technology
troubleshooting, configuration
AVAYA System
Avaya telephone system VoIP Configuration.
Kaspersky10, NOD32 and other Antivirus Software
Instillation and manage
Shared knowledge with trainee new recruits

Certifications

Jan 2011Present

ITIL Foundation Certified

AMPG-International
Jun 2014Present

ITIL Service Transition Certified

AMP-Group
Jun 2014Present

PRINCE 2 Certified.

AMP-Group