Retail Operations & Marketing Manager
Oversee and manage all aspects of stores Operations and Marketing in UAE, establishing high levels of in-store standards; customer care & service and effectively managing all budgeted resources to secure agreed growth and profitability targets.”
Agree and implement the sales growth and profitability strategy set by the ESPRIT Regional Office. Participate in the budgeting process and agree on targets for the business. Based on the agreed targets, receive feedback from the different functions, decide on the operational plan for the stores and monitor adherence to the plan so as to achieve the agreed budgets.
Oversee all aspects of store operations and ensure delivery of high in-store standards. This will include store coverage, customer feedback, merchandising standards and implementation of in-store activities and promotions etc. receive regular reports from store manager’s about sales performance and trading related issues with the objective of giving specific feedback to the ESPRIT RO. Responsible for controlling operating costs and expenses, responding to market dynamics, achieving customer service standards and targets & implementing corrective action when and where required.