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Work experience

Trainer

Center, Jordan
Al-Najar training as Trainer and Programmer

Programmer /analyst

National Computer Systems Company, NATCOM, KSA
  • Ensured delivery & implementation of project deliverables as per specified timelines and budgetary constraints to the MOH
  • Looked after composition of the technical specifications needed for the project and defined the requirements for the Ministry in addition to formulating strategic plans for the future
  • Maintained MOH website & online resources and developed special Ad Hoc websites for key MOH activities and events

 On the Intranet Project:

  • Supervised development of a series of applications to be published on the internal Intranet for the Ministry
  • Successfully designed several web enabled applications to make it compatible with existing peripheral formats and facilitated publication of the same of the Ministry's local intranet

 On the Y2K Project:

  • Served as a Member of Y2K team and oversaw all critical compliance operations for certain crucial projects
  • Tested & verified the resilience of certain backbone infrastructure and associated applications in addition to devising disaster recovery mechanisms in case of absolute infrastructural redundancy
Oct 2010Present

IT Manager

Emirates NBD Capital KSA
  • Working in coordination with senior management and both technical & non-technical personnel to ensure accuracy, consistency, problem solving and on-time project completion.
  • Efficiently managing:
    • Different scale of projects .
    • Day-to-day operational & tactical aspects of IT department and multiple projects
  • Involved in:
    • Minimizing exposure & risk across multiple projects; resolving scope & mitigating project issues and risks
    • Planning, organizing, directing, controlling and evaluating the operations of information systems
  • Accountable for evaluating and implementing solutions based on business requirements
  • Setting up new data center for the company and overseeing data center operations
  • Reviewing individual & aggregate performance of the department and examining the needs of products, services or human resources
  • Preparing and implementing of disaster recovery plans and business continuity plans
  • Ensuring achievement of committed service levels by planning & budgeting optimum utilization of resources, time and money of the organization
  • Maintaining vendor relation 

Highlights

  • Devised business plan and budget for the IT Department
  • Successfully developed, implemented and refined IT Department processes & procedures
  • Developed, implemented and monitored Service Level Agreement internally and externally 
    Dec 2009Oct 2010

    Regional Delivery Service Manager

    KnowledgeNet for Computer Systems, KSA
    • Supervised planning & implementation of Saudi Arabia Region projects
    • Monitored performance of services to clients as agreed in the contract and ensured that the service levels were achieved
    • Efficiently managed an IT Service Delivery Team (implementation & technical team)
    • Located & tracked true problems to completion within the delivery teams
    • Rendered continued provision of delivered services to agreed quality
    • Functioned as an escalation point for Incident Managers
    • Accountable for the on time delivery of all service orders and project management
    • Coordinated with Client’s representatives to ensure the required services continue to support the client’s business needs
    • Suggested new services and / or changes to existing services, which could benefit the client in achievement of their business objectives
    • Led incident management initiative, developed & presented reporting on service levels and generated management performance reports
    • Involved in identifying improvement areas in incident response and problem management process
    • Maintained post sale client relationships
    • Closely monitored staff to ensure the prompt resolution to all client queries
    • Looked after staff induction, training, and performance reviews
    • Communicated complex technical concepts to clients and prepared service delivery reports.
    • Ensured that projects are completed on time
    Oct 2006Dec 2009

    Projects Manager

    KnowledgeNet for Computer Systems, KSA
    • Led planning & implementation of various projects undertaken as part of the company's service offerings and monitoring the progress of the project from initiation to termination
    • Effectively coordinated all tasks involved in introducing OMS system (TradeNet) comprising the stock & brokerage trading modules in addition to developing and delivering progress reports, proposals, documentation & associated presentations
    • Responsible for gathering client requirements, defining functional requirements in line with market knowledge and performing business analysis pertaining to current & prospective projects
    • Involved in analyzing & mapping new customer specifications to meet new market requirements and spearheading all pre-sales activities including product demos, studying and defining customer requirements
    • Ensured testing of all applications & related periphery within the client environment, troubleshooting hardware, software and network issues to ensure a successful implementation
    • Coordinated project meetings, both internal and those with clients; planned for data migration exercises and organized tasks coherently to form part of a logical work plan
    Jul 2003Oct 2006

    Senior Implementation Consultant

    National Computer Systems Company, NATCOM, KSA
    • Looked after the implementation of healthcare solutions across different hospitals in KSA and managed the entire project from resource planning to complete automation
    • Scrutinized key project milestones & deliverables, calibrated resources required and formulated schedules for the implementation of HIMS modules & systems
    • Formulated & implemented key modules of designed systems such as Master Patient Index, Emergency & Laboratory Services, Patient Billing and Radiology
    • Efficaciously implemented the HIS Application in multi-hospital environment, performed HIMS documentation and oversaw all processes pertinent to the introduction of healthcare systems
    • Imparted customer training on HIMS, advised clients on operational impacts of using HIMS products and configured application parameters to tailor product functionality for client needs
    • Liaised with client management, IT & HIMS staff in addition to physicians and directed care providers to ensure that they got hands-on product operational know how
    • Performed testing of all applications & related conditions within the client environment prior to deployment, troubleshot hardware, software and network issues to ensure a successful implementation
    Aug 2006Apr 1999

    Oracle Developer

    Jordan Telecommunication Company

    Major Projects

    - On the Billing System Project

    • Handled massive billing systems network for the corporation, which was spread across more than 15 areas in Jordan
    • Coordinated for the users requirements and performed troubleshooting of any bugs & errors encountered in the system, simultaneously analyzing the new requirements for adding new sub models to the system

    - On the Fraud Detection System Project

    • Actively involved in analyzing the requirements to build & develop the fraud detection model, which tracked transactions passing through the telephone exchanges and uploaded the same to the Oracle Database
    • Accountable for converting the encrypted data into readable format and dealing with more than million records at the same time in addition to monitoring the customer’s bills

     

    -On the Cut-Off System Project

    • Proactively worked on the cut-off system, added new requirements & features to the system as required and barred telephone services for customers who had exceeded the upper bill limit
    • Closely monitored the proper enforcement of different criteria on billing and service provision from one area to another through an automated interface

     

    - On the Oracle DBA Project

    • Entrusted with the responsibility of adding & modifying Oracle temporary table space, indexes and database table spaces on projects undertaken
    • Involved in maintaining the users privileges and roles across different project & interface levels thereby ensuring proper security and preventing unauthorized access

    Education

    Aug 1991Aug 1995

    B.Sc.

    Yurmouk University - Jordan

    B.Sc. in Computer Science

    Skills

    IT Management
    • Practicing Business Excellence Methodologies for delivering breakthrough business results • Continuously working towards making the organization more effective & productive through utilization of business process, common tools and business practices
    Project Management
    • A technocrat with nearly 16 years of experience in Project Management and IT Management • Hands-on experience in Project Management methodology including estimation, project initiation and risk-analysis for integration of external systems
    Datacenter Operations
    Success of consistent achievement in a senior management capacity primarily accountable for complete operations
    IT Business Analysis
    Adept in mapping client’s / business requirements, application design & development, integration, testing and deploying complex information systems. • An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within preset budgets and deadlines
    IT Infrastructure Planning
    • Hands-on experience in Project Management methodology including estimation, project initiation and risk-analysis for integration of external systems • Proficient in extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management
    Quality Management
    Skilled in establishing & implementing ‘best practice’ processes across the organization resulting in reduced costs and improved service delivery
    Resource Management
    A team leader with demonstrated abilities in training & mentoring teams towards achievement of organizational goals

    Certifications

    Project Management Professional (PMP)

    ITIL V3 Foundation

    AREAS OF EXPERTISE

    • Planning project activities viz. scoping, estimation, tracking, change management, delivery management & post implementation support
    • Implementing project plans within pre-set budgets and deadlines
    • Monitoring onshore & offshore delivery management for technical deliverables of concurrent projects
    • Understanding client needs, requirements, and expectations and devising solutions accordingly
    • Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests
    • Dealing with client/user interaction for requirement gathering, risk assessment, finalization of technical architecture and discussions for effort/cost/time estimation and client co-ordination and reporting
    • Practicing Business Excellence Methodologies for delivering breakthrough business results
    • Continuously working towards making the organization more effective & productive through utilization of business process, common tools and business practices