Mohammed Abdallah

Mohammed Abdallah

Work History

Work History

Trainer

Center, Jordan
Al-Najar training as Trainer and Programmer

Programmer /analyst

National Computer Systems Company, NATCOM, KSA
  • Ensured delivery & implementation of project deliverables as per specified timelines and budgetary constraints to the MOH
  • Looked after composition of the technical specifications needed for the project and defined the requirements for the Ministry in addition to formulating strategic plans for the future
  • Maintained MOH website & online resources and developed special Ad Hoc websites for key MOH activities and events

 On the Intranet Project:

  • Supervised development of a series of applications to be published on the internal Intranet for the Ministry
  • Successfully designed several web enabled applications to make it compatible with existing peripheral formats and facilitated publication of the same of the Ministry's local intranet

 On the Y2K Project:

  • Served as a Member of Y2K team and oversaw all critical compliance operations for certain crucial projects
  • Tested & verified the resilience of certain backbone infrastructure and associated applications in addition to devising disaster recovery mechanisms in case of absolute infrastructural redundancy
Oct 2010 - Present

IT Manager

Emirates NBD Capital KSA
  • Working in coordination with senior management and both technical & non-technical personnel to ensure accuracy, consistency, problem solving and on-time project completion.
  • Efficiently managing:
    • Different scale of projects .
    • Day-to-day operational & tactical aspects of IT department and multiple projects
  • Involved in:
    • Minimizing exposure & risk across multiple projects; resolving scope & mitigating project issues and risks
    • Planning, organizing, directing, controlling and evaluating the operations of information systems
  • Accountable for evaluating and implementing solutions based on business requirements
  • Setting up new data center for the company and overseeing data center operations
  • Reviewing individual & aggregate performance of the department and examining the needs of products, services or human resources
  • Preparing and implementing of disaster recovery plans and business continuity plans
  • Ensuring achievement of committed service levels by planning & budgeting optimum utilization of resources, time and money of the organization
  • Maintaining vendor relation 

Highlights

  • Devised business plan and budget for the IT Department
  • Successfully developed, implemented and refined IT Department processes & procedures
  • Developed, implemented and monitored Service Level Agreement internally and externally 
    Dec 2009 - Oct 2010

    Regional Delivery Service Manager

    KnowledgeNet for Computer Systems, KSA
    • Supervised planning & implementation of Saudi Arabia Region projects
    • Monitored performance of services to clients as agreed in the contract and ensured that the service levels were achieved
    • Efficiently managed an IT Service Delivery Team (implementation & technical team)
    • Located & tracked true problems to completion within the delivery teams
    • Rendered continued provision of delivered services to agreed quality
    • Functioned as an escalation point for Incident Managers
    • Accountable for the on time delivery of all service orders and project management
    • Coordinated with Client’s representatives to ensure the required services continue to support the client’s business needs
    • Suggested new services and / or changes to existing services, which could benefit the client in achievement of their business objectives
    • Led incident management initiative, developed & presented reporting on service levels and generated management performance reports
    • Involved in identifying improvement areas in incident response and problem management process
    • Maintained post sale client relationships
    • Closely monitored staff to ensure the prompt resolution to all client queries
    • Looked after staff induction, training, and performance reviews
    • Communicated complex technical concepts to clients and prepared service delivery reports.
    • Ensured that projects are completed on time
    Oct 2006 - Dec 2009

    Projects Manager

    KnowledgeNet for Computer Systems, KSA
    • Led planning & implementation of various projects undertaken as part of the company's service offerings and monitoring the progress of the project from initiation to termination
    • Effectively coordinated all tasks involved in introducing OMS system (TradeNet) comprising the stock & brokerage trading modules in addition to developing and delivering progress reports, proposals, documentation & associated presentations
    • Responsible for gathering client requirements, defining functional requirements in line with market knowledge and performing business analysis pertaining to current & prospective projects
    • Involved in analyzing & mapping new customer specifications to meet new market requirements and spearheading all pre-sales activities including product demos, studying and defining customer requirements
    • Ensured testing of all applications & related periphery within the client environment, troubleshooting hardware, software and network issues to ensure a successful implementation
    • Coordinated project meetings, both internal and those with clients; planned for data migration exercises and organized tasks coherently to form part of a logical work plan
    Jul 2003 - Oct 2006

    Senior Implementation Consultant

    National Computer Systems Company, NATCOM, KSA
    • Looked after the implementation of healthcare solutions across different hospitals in KSA and managed the entire project from resource planning to complete automation
    • Scrutinized key project milestones & deliverables, calibrated resources required and formulated schedules for the implementation of HIMS modules & systems
    • Formulated & implemented key modules of designed systems such as Master Patient Index, Emergency & Laboratory Services, Patient Billing and Radiology
    • Efficaciously implemented the HIS Application in multi-hospital environment, performed HIMS documentation and oversaw all processes pertinent to the introduction of healthcare systems
    • Imparted customer training on HIMS, advised clients on operational impacts of using HIMS products and configured application parameters to tailor product functionality for client needs
    • Liaised with client management, IT & HIMS staff in addition to physicians and directed care providers to ensure that they got hands-on product operational know how
    • Performed testing of all applications & related conditions within the client environment prior to deployment, troubleshot hardware, software and network issues to ensure a successful implementation
    Aug 2006 - Apr 1999

    Oracle Developer

    Jordan Telecommunication Company

    Major Projects

    - On the Billing System Project

    • Handled massive billing systems network for the corporation, which was spread across more than 15 areas in Jordan
    • Coordinated for the users requirements and performed troubleshooting of any bugs & errors encountered in the system, simultaneously analyzing the new requirements for adding new sub models to the system

    - On the Fraud Detection System Project

    • Actively involved in analyzing the requirements to build & develop the fraud detection model, which tracked transactions passing through the telephone exchanges and uploaded the same to the Oracle Database
    • Accountable for converting the encrypted data into readable format and dealing with more than million records at the same time in addition to monitoring the customer’s bills

     

    -On the Cut-Off System Project

    • Proactively worked on the cut-off system, added new requirements & features to the system as required and barred telephone services for customers who had exceeded the upper bill limit
    • Closely monitored the proper enforcement of different criteria on billing and service provision from one area to another through an automated interface

     

    - On the Oracle DBA Project

    • Entrusted with the responsibility of adding & modifying Oracle temporary table space, indexes and database table spaces on projects undertaken
    • Involved in maintaining the users privileges and roles across different project & interface levels thereby ensuring proper security and preventing unauthorized access

    Education

    Education
    Aug 1991 - Aug 1995

    B.Sc.

    Yurmouk University - Jordan

    B.Sc. in Computer Science

    Skills

    Skills

    IT Management

    • Practicing Business Excellence Methodologies for delivering breakthrough business results • Continuously working towards making the organization more effective & productive through utilization of business process, common tools and business practices

    Project Management

    • A technocrat with nearly 16 years of experience in Project Management and IT Management • Hands-on experience in Project Management methodology including estimation, project initiation and risk-analysis for integration of external systems

    Datacenter Operations

    Success of consistent achievement in a senior management capacity primarily accountable for complete operations

    IT Business Analysis

    Adept in mapping client’s / business requirements, application design & development, integration, testing and deploying complex information systems. • An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within preset budgets and deadlines

    IT Infrastructure Planning

    • Hands-on experience in Project Management methodology including estimation, project initiation and risk-analysis for integration of external systems • Proficient in extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management

    Quality Management

    Skilled in establishing & implementing ‘best practice’ processes across the organization resulting in reduced costs and improved service delivery

    Resource Management

    A team leader with demonstrated abilities in training & mentoring teams towards achievement of organizational goals

    Certifications

    Certifications

    Project Management Professional (PMP)

    ITIL V3 Foundation

    AREAS OF EXPERTISE

    • Planning project activities viz. scoping, estimation, tracking, change management, delivery management & post implementation support
    • Implementing project plans within pre-set budgets and deadlines
    • Monitoring onshore & offshore delivery management for technical deliverables of concurrent projects
    • Understanding client needs, requirements, and expectations and devising solutions accordingly
    • Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests
    • Dealing with client/user interaction for requirement gathering, risk assessment, finalization of technical architecture and discussions for effort/cost/time estimation and client co-ordination and reporting
    • Practicing Business Excellence Methodologies for delivering breakthrough business results
    • Continuously working towards making the organization more effective & productive through utilization of business process, common tools and business practices